With a simple “click-to-call” button in the delivery personnel-facing app, Exotel helps safeguard customer privacy via number masking aka number anonymization. Both the parties involved are connected without revealing phone numbers.
All customer calls are greeted with a professional IVR and routed to the right team/agent based on the customers’ input.
Business can integrate Exotel with their CRM and streamline data. All customer conversations can be found in the CRM and a single platform will have all the relevant information.
Automated SMS can be used to update the order status in real-time and keep customers informed.
Improve customer experience with a remote-ready & feature-rich cloud call center solution. Set it up in a few steps & scale at will with zero infrastructural costs.Explore
Use our call masking service to connect your customers to drivers, delivery personnel, or vendors – without revealing their personal phone numbers.Explore
Reach more customers faster. Trigger automated alerts, reminders, and more with Exotel’s automated calling system.Explore
Integrate Exotel with your favorite tools. Gain visibility, increase productivity and improve customer experience.Explore