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This ET Retail Studio discussion explores how AI is transforming retail conversations from transactional messaging to personalized, real-time engagement. Speakers highlight the rise of conversational commerce, AI-driven customer journeys, and smarter interactions that enhance customer experience and drive conversions.
Discover the transformative power of AI in conversational commerce and how it’s revolutionizing retail engagement. In this insightful discussion from The Great Indian Retail Summit 2026, Gaurav Agrawal, Chief Business Officer at Exotel, and Jayanti Ganguly, CEO of Home Centre, unpack the latest trends shaping modern customer experiences.
Learn how AI-powered chatbots are evolving into intelligent conversational agents, and how businesses are using predictive AI to intervene in buyer journeys at the perfect moment. Explore real-world examples of WhatsApp commerce driving conversions and how AI is enabling consumers to visualize products in their own living spaces.
Watch the full discussion below:
In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!
We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.
Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.
Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.
For more info, visit: https://exotel.com
