Continuous real-time feedback from customers is crucial for any business. It has taken a benchwarmer role because most businesses do not have the resources to call up the customers manually. Here’s where automated feedback and surveys can work for you. Use automated IVR calls to complete the feedback loop, SMS to obtain feedback regarding quality, missed calls to register support… the potential is unlimited.
There is absolutely no cost absorbed by the customer. For a business, automated calls saves time and money when compared to conventional survey or feedback methods.
Integrate with your CRM to ask tailored questions based on your customer’s actions & to obtain a greater response rate.
The data gathered can be easily processed, analysed, and stored for future use.
Calls are sent out to the numbers from the database provided by the customer or triggered automatically after a service is marked completed by the personnel.
An outbound call is triggered and a predefined IVR call flow is played to the user.
Based on the input entered by the user, the smart IVR system will take over or the call gets disconnected.
The responses entered by the users can be exported to a Google spreadsheet with integration or sent in real-time to an end-point specified by the company.
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Automated surveys are surveys conducted through automated IVR calls to collect data and feedback. Automated surveys give you continuous real-time feedback from customers, which is crucial to any business. Use automated IVR calls to complete the feedback loop, SMS to obtain feedback regarding quality and missed calls to register support.
Ola wanted to train their drivers in between cab rides. While videos are used for training them, getting feedback on whether or not they understood the training was difficult to gauge. Solution: Exotel’s automated IVR survey solution helped to get feedback on the training the drivers received. Ola could now tell whether the drivers actually understood the training module or not. What’s even better, they call back only those drivers that didn’t understand the module or had queries about the same.
1. There is absolutely no cost absorbed by the customer. For a business, automated calls save time and money when compared to conventional surveys or feedback methods.
2. With automated surveys, you can integrate with your CRM to ask tailored questions based on your customer’s actions & to obtain a greater response rate.
3. The data gathered can be easily processed, analyzed, and stored for future use.
Any company looking to improve and optimize their customer experience and also bring in targeted leads should opt for automated phone surveys via calls or SMS. Some Brands Who Have Implemented Automated Surveys and Feedback