Exotel's Flagship Office in Bengaluru Reinforces Commitment to Unified Customer Interactions

Media Mentions

Bengaluru, 6th October 2023:

Exotel, the emerging market’s leading connected customer conversation platform today announced the opening of its flagship office in Bengaluru. Located at the renowned Maruthi Infotech Center, Domlur, Coming back to work amplifies Exotel’s undying passion for innovation, rapid growth, and creating an invigorating workspace to bolster team creativity and dynamism.

The opening of this new office marks a significant milestone in Exotel's expansion strategy, and a testament to Exotel's commitment to instilling a culture that breathes creativity, encourages open communication, and values every member's contribution.

Every corner of the spacious office, designed to accommodate nearly 300 innovators, is infused with elements that reflect Exotel's vibrant organizational culture. A ‘Reading Zone’ invites employees to immerse themselves in a world of knowledge and innovation. The ‘Fun and Play Area’ is not just about relaxation but a space where ideas flow freely, and creativity is unbound.

The design fosters an environment where brainstorming is not confined to meeting rooms. Open spaces, adorned with elements of fun and engagement, encourage spontaneous ideation and collaboration. The organization is committed to its  open-door policy that blurs hierarchical lines and fosters an atmosphere of inclusivity and respect.

Sumanpreet Bhatia, Vice President, Human Resources at Exotel, on the office unveiling, remarked, “Our new abode is a reflection of Exotel’s journey from a startup with a focused vision to a global entity, revered for transforming customer engagement. Every element of this office resonates with our ethos of transparency, trust, and innovation. We’re not just coming back to work; we’re stepping into a space where every voice matters, every idea is valued, and every member is a pivotal piece of the larger picture.”

As Exotel steers ahead, powering over 70+ million conversations daily, the new office stands as a beacon of its organizational culture. It’s a space where work is not just about technological innovation but also about fostering human connections, upholding transparency, and building a legacy rooted in trust and excellence. In this mix of technology and human ingenuity, Exotel is not just scripting a story of corporate success but is weaving a narrative where people, values, and innovation are the celebrated heroes.

 

About Exotel

In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!

We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.

Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.

For more info, visit: https://exotel.com

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