Cloud Communication Empowers – 5.5 crore calls & 20 crore SMSes powered by Exotel for COVID Helplines

Media Mentions

BANGALORE, India, November 15, 2021:

Over the last year, Exotel, Asia’s largest cloud communication platform, has partnered with over 100 organisations to power their COVID relief work. They have powered over 5.5 crore calls, 20 crore SMSes and supported 5000 volunteers in their relief efforts.

Since the beginning of the pandemic, several NGOs, government bodies, hospitals, trusts, and companies have been working to provide relief and assistance to all those who were affected. Exotel has been powering communication for these change makers.

Helplines were set up to create awareness among the public, facilitate consultation with doctors, find COVID test centers, and help procure oxygen cylinders and beds for those affected. There were also helplines set up to raise funds, offer mental health support, and provide rations and food to those who need it.

The Lifeline Foundation (TLF), a not-for-profit organization with a mission to provide a financial lifeline to the economically weaker section of the society, used Exotel to run a free helpline. Hiteshwar Singh, Trustee at Lifeline Foundation, said, “The lockdown was having a devastating effect on the mental health of our society, and LifeLine Foundation’s free helpline helped the distressed callers to unburden themselves in a confidential manner. Exotel’s user-friendly platform made it easy to divert calls to the mobile phones of our trained volunteers.”

HealthifyMe initiated the VaccinateMe project to help millions of Indians find vaccination slots as soon as it became available.

Manan Chandan, Director of New Initiatives & Senior Product Manager at HealthifyMe, said, “With the demand for vaccines far outstripping supply, particularly for the 18-45 age group, HealthifyMe’s vaccine slot alert service VaccinateMe was able to help millions of Indians find available slots. We were able to leverage Exotel’s platform to send out real-time SMS alerts to users who were looking to be notified about available slots in their area.”

Speaking on the impact communication technology has created on the fight against COVID, Shivakumar Ganesan, CEO & Co-founder of Exotel, commented, “Technology should deliver more than just revenues. It should help people, create societal impact and save lives. Our tech does just that and it gives us an immense sense of satisfaction.”

About Exotel

In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!

We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.

Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.

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