Exotel appoints Manpreet Madaan as VP of Revenue Operations

Media Mentions

July 11th 2022, Bengaluru:

Bengaluru-based customer engagement platform Exotel announced a new addition to its leadership by appointing Manpreet Madaan as VP of Revenue Operations.

In her new role, Manpreet would establish world-class Sales excellence through solid Revenue Operations processes. Exotel’s growth is led by large, strategic GTM, Sales, and revenue teams.  By optimising end-to-end Sales ops through automation, tools, and processes, Madaan would aim to boost revenue and day-to-day efficiencies.

A Chartered Accountant by profession, Manpreet possesses 25 years of strong expertise in the fields of Business Planning, GTM Operations, Strategy, Program Management & Finance. She joined Exotel from UIPath, an automation company where she contributed to various phases of the company – from early growth start-up to one of the most successful tech IPOs of 2021. Madaan has a demonstrated history of working in global technology companies including Airtel, Microsoft, and Oracle.

Sachin Bhatia, Chief Growth Officer, Exotel commented “Last 2 quarters have seen Exotel expanding teams across the functions. Growth is an area where we have made significant investments, and teams have grown by more than 4x in the past 2 quarters. Manpreet comes on board with a wealth of experience in running Revenue Operations. I look forward to building a world-class growth team that is data-driven and strives for excellence with her support and insights“.

Commenting on her new role Manpreet said “I am so thrilled and excited to be part of the Exotel journey where the opportunity is immense. The company provides an unparalleled customer experience in the world of CPaaS, CCaaS and Conversational AI bringing all the goodness of the 3 organizations Exotel, Ameyo & Cogno AI together building a solid value proposition for the customer. I am looking forward to building the team from the ground up and contributing to the success of the #OneExo”

About Exotel

In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!

We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.

Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.

For more info, visit: https://exotel.com

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