Contact Center Solution

What is a cloud contact center solution?

Contact center software solution is a modern-day software that empowers enterprises to manage omnichannel customer support from one place. Using a contact center solution, agents will have a 360-degree view of every customer, enabling them to address queries quickly and effectively.

Redefine your contact center strategy with futuristic CX

Single Vendor. Single SLA.

Wave off third-party dependency. From calls, videos, SMS to WhatsApp, and conversational AI bots – get all channels from a single vendor in a single browser.

Trusted cloud network and architecture

Flexibility, 99.8% uptime, backup routes, clean APIs, telco lines, and crisp data architecture – fuel your success on a powerful platform.

Full stack customer engagement

Power complete customer journey with our cloud communication platform, contact center solution, and conversational AI bots in one place.

Uncompromised Security

Shield your business & data from security breaches. Get enterprise-grade security with adherence to ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR.

Real-time customer journey

Make better business decisions using actionable insights, reports & communication details to evaluate your key performance metrics.

Endless possibilities with quick integration

Communicate within your favorite apps using native and custom plugins by integrations with CRM, Helpdesk & custom apps.

2000+

Contact Centre

Deployments

40%

Decrease in

Operational Costs

60%

Increase in
Productivity

Daily engagements

on voice, messaging &

video

We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.

AlHashem, Contact Center Manager ,

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents.

Kingsley Bennett, CEO,

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag, CX Senior Specialist,

Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.

Tulga Otgonbayar, Chief Information Officer,

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge, Contact Center Team Leader,

It has been a fantastic ride with Ameyo. Now we are able to answer 95% of our calls within 20 seconds and have also improved agent utilization by 80%.

Arun Cyril, AVP Contact Center Operations at Swiggy,

What features does a contact center solution have?

Omnichannel Customer Engagement

Manage SMS, WhatsApp, voice calls, video conferencing and more from one interface.

Complex Integrations

From messaging apps like WhatsApp to various CRM/helpdesk software, integrate all your channels into one interface.

Multi-level IVR

Personalise your welcome message, and route the customer to the right agent seamlessly.

Automated Calls and SMS

Streamline your process and save agent time with automated SMS, pre-recorded calls and auto-dialers.

Call Recording

Automatically record all incoming and outgoing calls, whether you need them for training or conflict resolution.

Drag-and-drop IVR Builder

Build your call flow, set up voicemail, custom greetings etc., without needing a developer.

Cloud Contact Center Solution for Enterprises

What is a cloud contact center solution?

Redefine your contact center strategy with futuristic CX

Single Vendor. Single SLA.

Trusted cloud network and architecture

Full stack customer engagement

Uncompromised Security

Real-time customer journey

Endless possibilities with quick integration

Built for enterprises to win customers for life and scale business growth.

2000+

40%

60%

Proud to be leader on G2

The Exotel Advantage

Superior Quality

Superior Reliability

Simple to implement

Scale at Ease

Best Support

Extensive Reporting

Asia’s most innovative companies use Exotel