Small businesses and startups have limited resources. This means that they need to make several compromises and make do with what they have. However, one area in which they can’t afford to compromise is customer experience, as it directly impacts their bottomline. That’s why small businesses need to use a cloud phone system.
A cloud phone system like Exotel allows small businesses to sound professional and manage customer calls efficiently via features like IVR, call routing, etc. It helps you improve customer experience significantly, which in turn improves your brand’s image. The best part is that it’s affordable, easy to set up and can be scaled up as you grow your business. Exotel also has attractive offers for startups that make it easier for you to leverage cloud telephony.
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Exotel enables your agents to work from home seamlessly.
All you need to get started is a phone. Exotel takes care of everything else.
With Exotel, you can scale at will and pay as you go.
You don’t need a technician to use Exotel – anyone can set up a call flow in minutes.
With best-in-class uptimes of 99.94%, you don’t need to worry about call drops.
Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Route your customer calls based on conditions like the time of the day, the geography of the customer, or for the repeat callers.
Transfer calls to the right agents contextually and instantly with a click of a button.
With Exotel, you get the facility to make or receive unlimited concurrent calls on the same number. Never miss even a single call from your customers.
Exotel’s pricing packages are defined based on the number of users, exophones and the number of calls made. Learn more about our pricing here.
Exotel’s cloud telephony system is a plug and play solution with a wide array of APIs. Moreover, it takes less than an hour to set up, unlike the traditional PBX systems. All you have to do to set it up is add your business phone number to the dashboard, create an IVR flow, add your agents to the dashboard and you can start taking calls. This process doesn’t take more than 30 minutes.
Yes, you can retain the existing phone number of your business. Get in touch with us to know more.
Small businesses prefer cloud-based phone systems as it gives an edge in terms of
Better customer experience
Activity log with recordings of calls
Integrations with various platforms
Scaling without having to worry about the infrastructure
You can use a mobile phone or a landline to make calls. Reach us to know more about it.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter