Talk To Sales: +91-808 8919 888
Login
Try For FreeRequest Demo

Manisha Mishra

Posts by Manisha Mishra

Call Centers
The Ultimate Handbook for Call Centers: Everything You Need to Know
AI enabled Chatbots
Unleashing the Power of AI-Enabled Chatbots for Superior Customer Service
Personalize Customer Conversations
8 Ways to Use Data to Personalize Connected Customer Conversations
Omnichannel CX
Omnichannel CX Priorities for 2025
WhatsApp Business for Customer Support
WhatsApp Business For Customer Support: Best Practices For Delivering Effective And Personalized Support
Enterprise Contact Center
Leverage AI and Automation in Enterprise Contact Centers to Enhance CX
omnichannel customer experience
7 Benefits of an Omnichannel Customer Experience
cloud contact centers
Cloud Contact Centers: Unveiling Best Practices for Optimal Performance and Success
WhatsApp Marketing
WhatsApp Marketing Strategies: Unleashing the Business Potential for Success
Insights into TRAI vision on OTT regulation
Charting the Digital Future: Decoding TRAI’s Consultation Paper on OTT Regulation
Customer-centric CX
Transforming Your Business with Customer-Centric Experiences: A Guide
impact of generative ai
Shaping The Future: The Impact of Generative AI Technology on Tech CEOs’ Offering Strategies
gartner analysis on CPaaS
The Growing Landscape of CPaaS: A Gartner Analysis
8 Steps to Creating Seamless Connected Customer Conversations
seamless connected customer conversations
ChatGPT Is In; Chatbots Are Out. That’s the Word on the Street. So What Does It Really Mean to Put AI to Work for Better CX?
Exotel’s Journey to Excellence: Clinching “Contact Centre Solution of the Year” Award at the CX Evolve Summit
Connected Customer Conversation
10 Challenges to Overcome When Implementing Connected Customer Conversations
WhatsApp Business Platform
A Complete Guide for WhatsApp Business Platform
creating emotional connection with customers
The Power of Storytelling in Creating Emotional Connection with your Customers
call center vs contact center
Call Center vs Contact Center: Which One is Better for your Business?
Three Trends that are Shaping the Future of CX
emotional intelligence in cx
Emotional Intelligence in CX: How to Connect Customer Conversations on a Deeper level
AI and Automation
The Impact of AI and Automation on CX: Opportunities and Challenges
Customer Service Automation
Revolutionizing Customer Service Automation: The Advent of Generative AI
Customer Experience and Sustainability: A New Competitive Edge
customer experience
How to Create a Consistent Customer Experience Across Different Channels
Microsoft Teams with Exotel
Making Better Business Calls with Microsoft Teams: Embrace Direct Routing
Customer Conversations for Enterprise
A Guide to Harnessing the Power of Customer Conversations for Enterprise Growth
Revolutionizing CX
Revolutionizing CX: The Definitive Guide to Making Customer Experience More Human
connected customer conversation
The Connected Customer Conversation – Manifesto
Improve customer experience
5 Ways to Improve Your Customer Experience (CX) Strategy
Improve customer experience
Why is Customer Feedback Critical to Improving Your CX?
CX Personalization
How to Build Customer Loyalty Through Personalized Experiences?
Dalex Finance: A Transforming Journey From A Contact Center To Profit Center
SP Madrid: Managed Customer Interactions Enhanced Business Profitability
Exceptional Customer Experiences
The Role of Empathy in Creating Exceptional Customer Experiences
Customer Engagement
Create Winning Customer Engagement Strategies in 2023
CPaaS
How is CPaaS Transforming Different Industries?
Everest Fleet Scales Up Business and Achieves a 5X Increase in Driver Recruitment
omnichannel contact center
Omnichannel Contact Center: A Guide for 2023
Exotel Launches Generative AI Chatbot Builder Powered by GPT-4
Exotel Launches Ameyo XTRM, an Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India
Exotel Eyes Geo Expansion to the UAE
Leverage WhatsApp API for superior customer experience
Emerging Contact Center Trends for 2023
Exotel Announces Partnership with EZECOM Group to Help Strengthen the Telecommunications Sector in Cambodian Market
The Changing Face of Customer Experience in the Age of AI
Developing and Implementing Workplace Policies that Empower Female Talent in the Tech Space
Predictions for 2023: Migration to Cloud, Deregulations and 5G
Exotel Receives Licence from DoT for Pan-India Virtual Network Operator
Customer Experience Redefined: A Whole New Realm of Technology-backed Human Experience like no Other
Exotel Partners with ICXP to Promote Best CX Practices
AI-driven chatbots are redefining customer engagement: Exotel’s Shivakumar Ganesan – An Interview with Economic Times
Inbound vs Outbound IVR: Which One Does Your Call Center Need?
Top Benefits of Choosing a Cloud IVR for your Call Center
WhatsApp Business for Different Industries – Overview of Use cases
How to Set Up your Bulk SMS Service? – Exotel
Ameyo, An Exotel Company, and WhatsApp launch series Of Events for CX Leaders in India
Exotel Appoints Angira Agrawal as Global SVP GTM and Strategy
Inbound vs Outbound Call Center: Different Solutions you Need
To Encourage Learning, Exotel Partners with Diya Ghar to Sponsor Montessori Education and Nutritious Food for Migrant Laborers’ Children
Exotel appoints Manpreet Madaan as VP of Revenue Operations
Call Recording System for Business – A Simple Guide
Exotel Readies itself for a Larger Global Play. Announces New CFO
Call Center Software: Ten Features That Give You Edge Over Competitors
SMS Verification Number: What it is, How it Works and How You Can Use it for Your Business
Why Choose SMS: 37 Stats To Show You The Impact of SMS Marketing On Your Business
Exotel appoints Promod Pillai as VP and Head of Global Partnerships
Exotel appoints Pranesh Babu, former Cisco leader as SVP of Delivery and Support
Exotel appointed Udit Agarwal as VP and Head of Global Marketing
4 Trending Voicebot Use Cases Built Over Voice Streaming Platform
A Simple Guide to SMS API Integration
Bulk SMS API: How It Works & How to Get Started
Cloud PBX vs On-Premise PBX Systems for Better CX: Consider these 7 Factors Before You Decide
Flexible and Compliant Cloud Calling is now Available to Indian Businesses as Exotel bags Virtual Network Operator License. First Indian customer engagement platform to become a virtual operator
SMS OTP Verification: Protect Yourself & Your Customers
Call Centre Management – Effective Tools, Processes and Metrics Businesses Need
6 Emerging CX Trends for Contact Centres in 2023
Full Stack Customer Engagement Platform Exotel raises $40 million in Series D Funding to help Enterprises Deliver Connected Customer Conversations
Exotel Partners with Truecaller to Bring In Efficiency and Safety to Daily Life Business Communication
Cloud Communication Empowers – 5.5 crore calls & 20 crore SMSes powered by Exotel for COVID Helplines
We’ve Acquired Cogno AI, a Conversational AI Platform to Enable Intelligent Omnichannel Conversations
Exotel Acquires Cogno AI, becomes the Emerging Market’s First AI-powered Cloud Customer Engagement Platform
Types of Auto Dialers & How to Choose the Right one for your Business (+Benefits & Use Cases)
Exotel, the Largest Cloud based Customer Engagement Platform in Asia, raises 35 million USD in Series C funding
We are the largest customer engagement cloud platform – Exotel + Ameyo
We are the Largest Customer Engagement Cloud Platform – Exotel + Ameyo
Exotel, the Largest Cloud Communication Platform in Asia, Eyes Accelerated Growth with a Fresh Infusion of Funds of 45 crores
The Beginner’s Guide to Leveraging CPaaS (Communications Platform as a Service)
Promotional vs Transactional SMS: Everything You Need To Know To Get Started
The Ultimate Guide to Virtual Phone Numbers in 2022
8 Benefits of Adopting Cloud Telephony in 2022 (+ Definition, Examples & Use Cases)
Call Center Metrics & KPIs To Measure Better Performance
Building a Browser Push Notification Service
Call Forwarding vs.Call Transfer: Definition,Types & Use Cases
What is Missed Call Marketing & How Does it Work? (+ Benefits, Cost & Examples)
What is Interactive Voice Response (IVR) ?
How smart communication can help the automobile industry to serve the next billion
How Toll-Free Numbers work in 2025 (with Examples)
A Detailed Guide on Automated Calls
What is Click-to-Call & How Does it Work?
Call Center Dashboard: What it is, How it works, Benefits
10 SMS Message Reminder Templates & Examples (appointments, payment & more)
4 Tips to Improve Call Pickup Rates by 50% (and make it worth their while thereafter)
Virtual Receptionist vs. Traditional Call Centers: Which is better for your business?
What to Look for When You Set Up Call Recording as per SEBI Call Recording Mandate
What is Computer Telephony Integration (CTI) & How Does it Work?
Why You Need to Have a Two Way Conversation With Customers
#8 Cardinal Rules to Build A Profitable Startup – Retrospective Account
Outbound Calls 101: Simple Tips To Make Your Call Campaigns Work
A day dedicated to sports – EXOlympics is here!
On the road from Internet to Neutral Net 
Enhancing Customer Experience and Improving Sales with Cloud Telephony
Changing the way elderly access technology: Hack Street Boys using Exotel APIs
Pune calling! Tring Tring… We answered!
A hacker’s guide to frugal high definition video conferencing for startups
Top 5 Reasons Why You Should Consider An SMS Campaign Over An Email Campaign
5 Ways Businesses Use Text Messaging
Ensuring high availability as you scale
How Call Intelligence Can Be Used To Improve Customer Experience (and thereby, Sales)
Improve customer experience with marketing automation
Why You Shouldn’t Build What Your Customer Asks For and What To Do Instead
Marketing automation – the king among customer retention strategies
8 Ways To Leverage Cloud Telephony For Your Business
How we achieved MySQL High Availability using ProxySQL
From Burn to Lean: A First- Hand Retrospective on the Cockroach Approach to Startup Survival
4 Easy Ways To Truly Connect With Your Customer
Explaining APIs to your grandmother
Why you pay what you pay for Exotel
Why you pay what you pay for Exotel
Auto Scaling on AWS
How to reach your driver even if you don’t have his number – Uber Number Masking Magic
5 cool usecases you can implement using Google Sheets
8 Unique Productivity Hacks That Helped Us Survive The Startup Grind
Forget passion. Here are 3 shortcuts to being an effective content writer
5 Ways To Make Your Customers Talk to You
Are we sharing too much in the name of convenience?
Converting audio WAV format to HTK format on Ubuntu 14.04
Phone Number masking 101 – How It Can Help Your Business
What “Digital India” Can Mean For Cloud Telephony
Entrepreneurship – What not to do
A Note to All Freshers Working at a Startup
The Managed Vs. Self hosted dilemma – should you stay on AWS?
8 things to do if you want a fast career growth in a startup
Why We Should Take Balance Beyond Work And Life
Mandatory Business Phone Number To Address Customer Grievances
Safeguarding customer privacy – The onus is on businesses
4 ways to streamline last-mile communication using cloud telephony
How cloud can improve the efficiency of business communications
9 rules for a perfect sales call
SaaS sales: The only two things you need to know to master it
How I built my own “Uber Notify Assistant” to beat surge pricing
There is no such thing as a startup culture
Why We Need Product Managers
Survey, Market Research & Data collection tools for India – Online & Offline
Tax invoice HTML template