Setting up a customer call center should be an easy, hassle-free job. With Exotel, you can have a feature rich system with IVR greetings, call routing, call recording, drag & drop app builder to build call flows, etc. set up in less than 30 minutes. No hardware or maintanence required.
A person’s phone number has become their digital identity. In spite of that, phone numbers are being shared with everyone without thinking about privacy violations and potential risk. With the number masking solution, you can protect your customers’ phone numbers.
A missed call is an innovative way to keep in touch with a customer. There is no cost involved, yet there is intent and involvement. In a lot of ways, this is perfect for both the brand and its customers.
Tracking ad spends and making sure that your marketing budget gets allocated to the right medium is important. But often, due to the nature of advertising, it is not accurately trackable. Using virtual numbers can solve this problem for you.
Making connections between vendors and customers can be tricky for a marketplace. There are constraints involved. The conversations need to be tracked and contained within the platform to help monetisation. That’s exactly what this lead management solution can help you with.
Cash on delivery (COD) orders are tricky. They are convenient for the customers. But for e-commerce businesses, they can prove to be a problem. A lot of COD orders are either refused or returned leading to a loss for the company. This COD verification solution adds a simple step to the process and saves you revenue.
Handle failed deliveries before they turn into a problem for the customer and the company. With this solution, when a delivery does not happen, you can automatically reschedule to happen at a time that is convenient for the customer.
After an order is placed, there is a lot of suspense about when the delivery will actually happen. Due to logistic difficulties, businesses can’t predict the exact delivery date or time. This solution helps you keep your customers informed about the status of their orders in real-time.
Listening to the voice and opinion of the customer is important for any business that wants unparalleled customer experience. However, it is not possible to call each customer individually for their opinion. Use Exotel’s IVR service for Feedback and Surveys and leverage maximum advantage for your business.
A lot of the customer communication today, tends to happen informally – via personal mobile phone, landlines, etc. This is a great loss to every business since a lot of trackable business conversation goes untraced. Diverting all business calls via Exotel helps end this. Every single business call is tracked, recorded and can be analyzed.
Exotel’s Parallel Ringing enables businesses to automatically direct incoming calls to all the agents at the same time. This ensures a quicker response as the customer will always find an agent to talk to, thereby improving the customer experience.
Exotel Helped us in Attaining our business Goals
At NLG, our aim is to provide financial security and assistance to our valuable customers for which we sought a technology that would support us in reaching out to our customers with a helping hand to offer them with our best assistance and service. Ameyo’s all-in-one CIM solution AMEYO, paved the way for us in automating solutions to our requirements.
Exotel is a feature-rich solution with several integration capabilities
Feature-rich solution with several integration capabilities. We have been using Ameyo by Exotel to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo by Exotel our first-ever choice in contact center solutions space. What further aligns Ameyo by Exotel with us is our shared vision of expanding in the Middle East region and I am sure Ameyo by Exotel will help HalaSat in the mission.
Exotel improved our SLA by 27%
Within a month of deployment, we were able to see tremendous growth and improvement, and better management in our outbound campaigns. Our SLA improved by 27% and employee productivity by 13%.
Cut down operational costs by 15%
Ameyo (by Exotel) remote contact center solution has enabled us to cut our operational costs by 15%
Improved Conversion Rate from 25% to 60%
Ameyo contact center solution helped us boost our lead conversion rate from 25% to 60%.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day