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Voice Platform

Definition:

A voice platform is a technology framework that facilitates voice communication services, including IVR and speech recognition.

Key Elements:

Integration Capabilities: Combines various telephony services into a single interface.

Customer Interaction Tools: Supports features like voice authentication and natural language processing.

Analytics Support: Enables the collection and analysis of voice data for insights.

Why a Voice Platform Matters:

Voice platforms enhance customer interactions and improve operational efficiency through streamlined communication processes.

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