Generative AI: Beyond the Buzz Transforming Customer Engagement

February 20, 2025

5:30 PM - 9:00 PM (East Africa Time)

Johari Rotana, Dar Es Salaam, Tanzania

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Step into the future of banking communication at Exotel's Executive Awards Dinner, powered by CIO Africa, an exclusive roundtable designed exclusively for C-suite leaders. This invite-only event promises transformative discussions on leveraging Generative AI to enhance customer interactions and streamline communication strategies.

Understand how Generative AI powers contextual customer conversations and enhances service. Improve satisfaction scores while reducing customer service costs. Ensure consistent service levels across various communication channels. Find the optimal balance between automation and personalisation. Collaborate in co-creating a Generative AI-powered customer support solution tailored to organizational goals.

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Speakers

Sachin Bhatia

Udit Agarwal

Event Schedule

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