A cloud contact centre workforce software is a management suite for businesses. It comes with flexibility, reduced hardware setup and ensures uninterrupted customer service through a variety of voice and digital channels. As the solution is hosted over the internet, it takes minimum time to deploy and involves minimal upfront capital.
This workforce management software helps sales, support and also on-field teams to track and record customer communication across various channels. This helps minimise effort and improve efficiency for teams.
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Get an Exophone (virtual number) from Exotel. Divert all calls from your customer facing number to the your Exophone.
Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail option, set office hours etc.
Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.
Any business, with a customer facing team, that wants to streamline customer communication can make use of the workforce management software. The solution is flexible, scalable and robust in infrastructure with a 360 degree view on customer facing activities.
You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.
Our automatic call distributor software routes calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.
When we started Exotel, we decided never to let a customer miss even a single call due to channel capacity constraints. Have unlimited concurrent calls on the same number using our parallel ringing feature.
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