Never miss a single incoming call using our powerful inbound call center software solution. Track, manage and record calls for better customer service and productive support.

Integrate call management software with the tools you use

Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.

Easy call tracking and analytics

Listen to customer feedback and improve your product/service using call recordings, available in your inbox

Use cases of inbound call center solutions

1

Customer service

Respond to customer concerns quickly and efficiently using Exotel’s cloud center software. Use smart call routing, IVR, call tracking to provide personalized customer experience while also monitoring the quality of service.

2

Inside sales

As per data, inbound calls convert 10-20 times more than clicks. Engage with potential customers directly on-call using our software. Call tracking ensures no prospects are missed out.

3

Booking and cancellation

Booking and cancellation through calls can be a tough task to handle manually. Manage bookings and cancellation calls effeciently through call center software.

What is inbound call center software?

An inbound call center software helps you in easily managing high volumes of incoming calls. These can be customer calls seeking support, technical help, answers to questions, inbound sales, customer service issues, etc.. Agent routing is a crucial part of a cloud call center software. It ensures that calls are distributed among the right agents automatically.

Features of our inbound call center software solution

Smart call routing

Route calls to the right agent automatically using different types of routing – equal routing, sequential routing, emergency routing, and sticky agent routing.

Call recording

Track and record all customer conversations. Use it later for dispute resolutions, quality and agent training purposes.

IVR

Create personalized call experiences by implementing IVR in your call flows. Use customer inputs over IVR to capture information and routing customers to the right agent.

Call forwarding

Redirect incoming calls to any number depending on your requirements. We support both unconditional forwarding and conditional forwarding.

Powering 7000+ Businesses in 60+ countries

Exotel is a leading Connected Customer Conversation
Platform

The Exotel Advantage

Highly Secure

ISO 27001:2013 certified information security management system

Patented Solutions

Gain a competitive advantage from patented products

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Frequently Asked Questions

Software that supports the requirements of running a full-fledged contact center or support centre of a business with efficient call routing, mapping right agents to call queries and key automated responses to L1 queries is inbound call center software. 

Contact our enterprise team to also find how you can generate call insights to improve customer engagement scores.

 

Hosted on the public cloud, vendors offer full-fledged solutions that are ready-to-deploy across your distributed teams, offering them easy UI dashboards to place calls, work with Helpdesks for effective case resolution, and improve CX scores through actionable call analytics.

Inbound call center solutions on the cloud are easy-to-maintain, can scale based on call surges, and connect calls with near 100% reliability. Besides, businesses can improve agent productivity with the call centre working with popular helpdesk tools, generate rich call insights to boost customer engagement levels and use auto-dialers for ticket resolution calls.

Get a 15-day trial here

All you need is access to an inbound call center software dashboard from a vendor offering one. Set up your team within minutes with administrators to create team performance dashboards, and configure your IVR structure to route calls easily to the relevant department that can handle such requests. 

Try our inbound call center software free for 7 days

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