Scalable business messaging for every customer touchpoint
Scale conversations, customer experience, and retention with a unified platform that connects messaging channels, data, and insights in one place.
25B+Interactions a year, trusted by the leading brands.
Messaging metrics hub
Analyze speed, reach, and response across key channels
Exotel's business messaging
Messaging experiences that scale engagement and trust
Personalised human-like touchpoints
Create contextual, human-like conversations across WhatsApp, SMS, and RCS.
Boost engagement with context
Use historical data to reach customers at the right time on preferred channels.
Simplify messaging operations
Run all messaging channels from one platform without vendor or integration sprawl.
Lower cost of ownership
Reduce infrastructure and manpower costs with a licensed, cloud-native platform.
Always-on reliable delivery
Ensure delivery with fallback routes, intelligent retries, and 99.99% uptime.
Scale globally without limits
Power billions of conversations annually with elastic, enterprise-grade scale.
Design no-code journeys
Build personalised journeys using drag-and-drop tools and no-code connectors.
Message to metrics: Use cases that convert
Explore how businesses use messaging channels to engage customers, automate workflows, and deliver timely, personalized communication at scale.
- Sales automation for higher conversions
- Alerts & notifications that drive action
- Secure user authentication across channels
- 24/7 AI-powered customer support
Automate sales campaigns across messaging channels with personalized, rich communication to engage prospects and boost conversions and revenue.
- Run scheduled sales campaigns across SMS, WhatsApp, and RCS.
- Use rich, interactive media to position products more effectively.
- Reach customers on channels they already use and trust.
Automate sales campaigns across messaging channels with personalized, rich communication to engage prospects and boost conversions and revenue.
- Run scheduled sales campaigns across SMS, WhatsApp, and RCS.
- Use rich, interactive media to position products more effectively.
- Reach customers on channels they already use and trust.
Send timely, contextual alerts and reminders that improve cash flow, reduce no-shows, enhance security, and keep customers informed at every step.
- Send payment reminders at optimal times on preferred channels.
- Reduce no-shows with appointment reminders and rescheduling options.
- Alert users on transactions, deliveries, and suspicious activities.
Strengthen access security with multi-channel authentication using OTPs and magic links, backed by high delivery rates and intelligent fallback mechanisms.
- Enable multi-channel OTP delivery with built-in fallback routing.
- Deliver high-priority SMS OTPs with low latency and high success.
- Verify users securely on WhatsApp using magic links or OTPs.
Deliver round-the-clock customer support using AI-powered conversations that reduce resolution time, lower costs, and seamlessly escalate to humans.
- Resolve tickets faster with always-on AI-powered support.
- Provide contextual assistance using conversational WhatsApp bots.
- Reduce support costs with bots as first response and smart handoffs.
Everything you get with Exotel’s Messaging APIs
No-code links
Connect CRMs, help desks, and apps with one click
Built for devs
APIs designed for faster onboarding and easy adoption
Live analytics
Granular insights across messages and campaigns
DLT ready
Sender IDs and templates verified at scale
Always available
99.99% API uptime for uninterrupted messaging
Omnichannel
Seamless data flow across messaging channels
Everything you need to build, scale, and manage business messaging integrations, APIs, analytics, compliance, reliability, and omnichannel flexibility.
Why choose Exotel's Business Messaging
With Exotel, reliability is non-negotiable
24x7
Best Support
Priority customer support across phone & email
Precision grade
High delivery with optimized routing
Scale at ease
Grow at will, expand without worrying about infrastructure.
Always-on reliability
Powered by tested fallback mechanisms
Highly secure
ISO 27001:2013 Certified information security management system
Patented solutions
Gain a competitive advantage from patented products
Drive growth with smarter messaging today
Unify and scale messaging across channels for better outcomes.
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