Powering reliable customer experiences
Unify Voice, SMS, and WhatsApp on one enterprise-grade stack, where communication, customer context, and automation finally work as one system.
25B+
Conversations annually for 7,000+ brands
Engineered for your industry’s toughest challenges
Discover end-to-end workflows trusted by Global Brands to drive acquisition, security, and efficiency at scale
Acquisition & onboarding (Growth)
- Click-to-call and Missed-call for instant lead capture.
- Voicebot qualification of leads before agent transfer.
- WhatsApp & SMS journeys for KYC doc collection.
Customer support (Service & self-service)
- 24/7 AI bots for FAQs, balance checks, and account info.
- Smart Routing to sticky or priority agents.
- Unified agent desktop for voice, chat, and email history.
Operations & recovery (Efficiency)
- Voicebots for soft collections and payment reminders.
- Automated SMS/WhatsApp workflows based on Days Past Due (DPD).
- One-tap payment links via messaging channels.
Trust & security (Compliance)
- Number masking to secure customer-RM identities.
- OTP delivery with industry-leading delivery rates.
- CQA (Conversational Quality Analysis) for 100% compliance monitoring
Product Discovery & Conversion
- Click-to-call from ads or app for instant inquiries.
- Abandoned cart recovery via automated WhatsApp/SMS nudges.
- Product discovery bots for sizing and availability checks.
Support & Resolution
- AI bots for "Where is my order?" (WISMO) queries.
- Automated returns & refunds coordination via self-serve flows.
- Unified support across web chat, voice, and social.
Logistics & Post-Purchase
- Real-time order updates via WhatsApp/SMS.
- Automated delivery confirmation calls (IVR).
- Failed delivery (RTO) management with automated reschedule flows.
Privacy & Transactions
- Number masking for rider-customer privacy.
- COD confirmation calls to reduce fraud.
- Secure payment links for balance payments.
Driver/Partner Onboarding
- Automated recruitment campaigns via outbound IVR/SMS.
- Missed-call verification for driver sign-ups.
- Document submission reminders via WhatsApp.
Real-Time Rider/Driver Support
- In-app click-to-call for instant support without dialing.
- Automated rerouting assistance during peak traffic/failures.
- Lost & Found coordination via masked numbers.
Trip & Delivery Coordination
- Automated trip confirmations and ETA updates.
- Driver location checks via IVR if data is offline.
- Shift scheduling alerts for gig workers.
Privacy & Safety
- Number Masking to anonymize rider and driver phone numbers.
- Call recording for safety audits and dispute resolution.
- Emergency SOS routing to safety response teams.
Client Acquisition & Scaling
- Rapid agent onboarding for new client ramp-ups.
- Outbound sales dialers for high-volume lead processing.
- Regional number provisioning for global client reach.
Technical Helpdesk Support
- Intelligent ticketing integration (Zendesk/Salesforce) with voice.
- Self-serve IVR for password resets and ticket status.
- Priority routing for SLA-based premium clients.
Remote Operations Management
- Mobile Agent App for remote/work-from-home agents.
- Real-time dashboard monitoring of agent productivity/idle time.
- Auto-dialers to maximize talk time and reduce manual effort.
Quality Assurance & Data Security
- 100% Call Recording for client audit trails.
- AI-driven Sentiment Analysis to detect escalation risks.
- Secure VPN-less access for remote agents.
The complete stack for intelligent customer interactions
A unified platform encompassing CPaaS, CCaaS, and AI so your teams get context, your systems stay in sync, and your customers don’t repeat a thing.
- House of AI
- Customer Experience
- Communications Cloud
Where every conversation becomes smart, contextual and evolving.
- Conversation Intelligence: Real-time insights into sentiment, tone and outcomes across every channel.
- Intelligent Voice and Chat Agents: AI agents that understand speech, emotion and intent, for faster, more natural resolutions.
- Conversational Context: Persistent memory across calls, chats and touchpoints, so no customer ever starts over and all conversations are meaningful.
- Exotel MCP Server: The AI command-centre that orchestrates real-time automation and routing at scale.
Where technology meets empathy.
- Harmony Platform: The brain of modern CX - uniting AI, humans, and context for effortless journeys.
- Omnichannel Cloud Contact Centre: Manage voice, chat, email, and messaging on one intelligent console.
- Business Phone System: A cloud-ready PBX for distributed teams - reliable, compliant, and ready to scale.
Telco-grade reliability meets digital flexibility, the infrastructure behind every intelligent experience.
- Messaging APIs (SMS, WhatsApp, RCS): Deliver messages that reach customers where they are - fast, secure, and contextual.
- Voice APIs (In-app, Click-to-call, WebRTC): Build calling experiences directly into your apps and workflows.
- Multimodal Digital Voice (VoIP / PSTN): The power of both digital and traditional voice - hybrid-ready, crystal clear, globally reliable.
- Exotel AgentStream: Real-time voice streaming for bot calls, powering mid-call intelligence and enabling instant action.
- Dynamic SIP Trunking: Scale your voice infrastructure instantly across regions with zero downtime.
Discover the Exotel platform
Talk To UsShaping the future of customer experience: The analyst recognition
Our technology is independently validated by top industry experts for its innovation, reliability, and impact on customer experience.
No more silos. Just one source of truth.
One-click connectors for Salesforce, Zoho, HubSpot and more, turning scattered data into one sharp view agents can actually use.
