Craft delightful customer conversations with intelligent bots, omnichannel capabilities, and granular controls powered on a hyper-scalable, customizable, secure, and reliable contact center platform.

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Built to achieve extreme efficiency and excellence

Supports

20,000+ Agents

Offers

99.95% Uptimes

Powers

48 million calls/day

Make your contact center a customer engagement powerhouse

Experience an agile contact center solution that isn't just a one-size-fits-all; it's your canvas for customization. Tailor it to align perfectly with your unique customer experience and contact center needs. 

Achieve complete control—deploy your contact center, run efficient campaigns, manage agents, fine-tune workflows, and oversee conversations through granular controls, filters, views, and access. 

Choose the deployment model that suits you best, and dive into an enhanced customer experience journey.

 

Building a complete contact centre? Here’s you need to run a high-performing contact centre

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Inbound Voice

Enhance customer satisfaction through skill-based, priority-based, and proficiency-based routing. Provide wait time updates or offer a virtual queue with callback option.

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Outbound Voice

Maximize outreach with our diverse dialers—predictive, PACE, progressive, and preview. Prioritize high-conversion opportunities with dial restrictions, filters, and lead scoring.

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Omnichannel

Connect and assist customers on their preferred channels. Whether it's social media, web chat, email, WhatsApp, SMS, or voice.

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AI

Leverage AI bots like agent assist, voicebots, chatbots, and automated transcriptions for faster, superior customer service. 

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Analytics & Monitoring

Optimize contact operations through real-time QA checks, advanced visualisations, agent performance dashboards, call recordings, and constructive feedback.

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Integrations

Enhance efficiency through Single Sign-On (SSO), intelligent bots, and mobile app integrations via SDKs. Select CRM integrations from Zoho, Freshdesk, Zendesk, Salesforce, and other options.

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Deployment

Select the deployment model that aligns with your needs - on-premise, private cloud, public cloud, or a hybrid, with dedicated experts guiding you every step of the way.

Customer Experiences That Speak Volumes

Powering 7000+ Businesses in 60+ Countries

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