Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls over the internet. Over the last decade, India has undergone a digital revolution – more people & businesses (than ever before) now have access to high-quality internet. This has made it possible for businesses to use VoIP as a viable, cost-effective alternative to traditional customer communication systems like landlines or PBX.
A VoIP phone system like Exotel allows businesses to manage, track & record customer calls easily and efficiently. It comes with features like IVR, call routing, concurrent calls, and more that help businesses streamline customer communication. VoIP phone systems also enable remote work & allow you to run & manage a call centre virtually.
Transfer calls to the right department/agent within the click of a button.
Automatically forward calls based on pre-set conditions.
Give your agent’s productivity a boost by leveraging automated dialling.
Intuitive, no-code drag-and-drop builder for creating custom call flows.
Use existing infrastructure – mobile phones, desk phones or desktops to make and receive calls.
Track and monitor agents’ activities in real-time.
Use regional numbers from multiple countries for making and receiving calls.
Leverage Exotel’s powerful APIs for powering your calls and SMSes.
VoIP calls cost less than conventional phone calls since the same network is used for voice and data transmission.
No boxes and wires. No servers. No new infrastructure. A modern business phone system that works on any device that you have – a laptop or a mobile phone.
You can have your Exotel system up and running in 30 mins. That’s it!
VoIP systems are flexible in nature and can be easily used to power a remote workforce in addition to on-premise teams.
No IT team required to manage your business phone system. Just add agents as you grow. We will manage the additional call volumes.
VoIP communication can be encrypted end-to-end, making it secure.
Integrate seamlessly with leading CRMs and Helpdesk in the market. Integrate customer communication into your own apps as well.
With our number masking solution, your customer’s contact information remains private and can be shared only on a need-to-know basis.
Get key metrics, understand performance and optimize your operations with Exotel.
VoIP stands for Voice over Internet Protocol. As the name suggests, it is a technology that enables the transmission of voice communication over the LAN or the Internet.
Yes, regular desk phones with VoIP adapters can be used to make and receive VoIP calls.
All you need to make and receive VoIP calls is a stable internet connection, and a VoIP enabled device (a smartphone or a desktop).
VoIP phone systems are simple to use and set up, cost-effective, have low infrastructure requirements, offer better scalability than other phone systems, and offer better security.
A VoIP phone is a device that can receive and transmit VoIP calls over the internet.
Yes, VoIP calls are encrypted end-to-end, making them more secure than regular phone calls.
Softphones are endpoints with a SIP client installed on them. This enables them to communicate via VoIP. This software can be installed on a phone or a laptop.
The disadvantages of a VoIP phone system are dependence on internet connectivity and no accessibility in areas with low internet penetration.
Any business with a customer-facing team stands to benefit from using a VoIP phone system.
Yes, VoIP numbers are assigned to a user instead of a piece of hardware, enabling agents to make/receive calls from any VoIP enabled device. They are also location-independent and offer high mobility.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter