VoIP Service Provider for Indian Businesses

Use our VoIP phone system to power customer calls. Save cost, enable remote work & improve efficiency.

*Currently VoIP service is available only in the NCR region – Delhi, Gurugram and Noida

    What is VoIP and how can you use it in India?

    VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls over the internet. Over the last decade, India has undergone a digital revolution – more people & businesses (than ever before) now have access to high-quality internet. This has made it possible for businesses to use VoIP as a viable, cost-effective alternative to traditional customer communication systems like landlines or PBX.

    VoIP Phone System

    A VoIP phone system like Exotel allows businesses to manage, track & record customer calls easily and efficiently. It comes with features like IVR, call routing, concurrent calls, and more that help businesses streamline customer communication. VoIP phone systems also enable remote work & allow you to run & manage a call centre virtually.

    How does it work?

    Get a Virtual/VoIP phone number

    Get an Exophone (virtual number) from Exotel. Direct your customers’ calls to this Exophone.

    Customize the call flow using the drag-drop call builder

    Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail options, set office hours, etc.

    Route calls to the agent’s VoIP phone

    Route incoming calls to agent’s phones, voip softphones, or specialized VoIP phones. This can work in an office setting or can support remote working as well.

    Features of a VoIP Call Centre

    Multi-level IVR

    Personalize customer communication & automate tasks with Exotel’s smart IVR.

    Call Transfers

    Transfer calls to the right department/agent within the click of a button.

    Conditional call routing

    Automatically forward calls based on pre-set conditions.

    Auto Dialer

    Give your agent’s productivity a boost by leveraging automated dialling.

    Visual Call Flow Builder

    Intuitive, no-code drag-and-drop builder for creating custom call flows.

    Device-Agnostic Solution

    Use existing infrastructure – mobile phones, desk phones or desktops to make and receive calls.

    Live Agent Dashboard

    Track and monitor agents’ activities in real-time.

    International Numbers

    Use regional numbers from multiple countries for making and receiving calls.

    Well-Documented APIs

    Leverage Exotel’s powerful APIs for powering your calls and SMSes.

    Trusted by

    Try Exotel's VoIP Call Centre Solution Today!

    Please fill out the form above and we will contact you to enable this feature.


    Advantages of using Exotel’s VoIP phone system

    Reduced Cost

    VoIP calls cost less than conventional phone calls since the same network is used for voice and data transmission.

    No Additional Infrastructure Required

    No boxes and wires. No servers. No new infrastructure. A modern business phone system that works on any device that you have – a laptop or a mobile phone.

    Simple to Set-Up

    You can have your Exotel system up and running in 30 mins. That’s it!

    Remote Ready

    VoIP systems are flexible in nature and can be easily used to power a remote workforce in addition to on-premise teams.


    No IT team required to manage your business phone system. Just add agents as you grow. We will manage the additional call volumes.


    VoIP communication can be encrypted end-to-end, making it secure.

    Custom Integrations

    Integrate seamlessly with leading CRMs and Helpdesk in the market. Integrate customer communication into your own apps as well.

    Safeguard Customer Privacy

    With our number masking solution, your customer’s contact information remains private and can be shared only on a need-to-know basis.

    Exhaustive Analytics

    Get key metrics, understand performance and optimize your operations with Exotel.

    Here’s how you can set up your VoIP phone system using Exotel


    VoIP stands for Voice over Internet Protocol. As the name suggests, it is a technology that enables the transmission of voice communication over the LAN or the Internet.

    VoIP phone systems are simple to use and set up, cost-effective, have low infrastructure requirements, offer better scalability than other phone systems, and offer better security.

    The disadvantages of a VoIP phone system are dependence on internet connectivity and no accessibility in areas with low internet penetration.

    There are two types of VoIP phone systems: 

    1. On-prem VoIP Phone systems
    2. Cloud VoIP phone systems.

    Any business with a customer-facing team stands to benefit from using a VoIP phone system.

    A VoIP phone is a device that can receive and transmit VoIP calls over the internet.

    Softphones are endpoints with a SIP client installed on them. This enables them to communicate via VoIP. This software can be installed on a phone or a laptop.

    All you need to make and receive VoIP calls is a stable internet connection, and a VoIP enabled device (a smartphone or a desktop).

    Yes, regular desk phones with VoIP adapters can be used to make and receive VoIP calls.

    Yes, VoIP calls are encrypted end-to-end, making them more secure than regular phone calls.

    The Exotel Advantage
    Why Exotel is considered as the most reliable enterprise cloud communications company in India and Southeast Asia


    Superior Quality

    Best success rates, voice quality and reduced latency


    Scale at Ease

    Grow at will, expand without worrying about infrastructure


    Superior Reliability

    Best in class uptimes of 99.94% including operator uptimes


    Best Support

    24×7 customer support via phone, email and Twitter


    Simple to implement

    Sign up and get started in less than 30 minutes, integrate easily using our REST APIs


    Extensive Reporting

    Easy to understand, detailed reports sent every day

    E-book: Cloud telephony in a Nutshell

    If you’re unclear about how cloud telephony can help your business (like hosted EPABX or PBX systems, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.