VoIP in India | How can a VoIP Phone System help your business? | VoIP Solution Provider

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cloud communications

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

What is VoIP and how can you use it in India?


VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls over the internet. Over the last decade, India has undergone a digital revolution – more people & businesses (than ever before) now have access to high-quality internet. This has made it possible for businesses to use VoIP as a viable, cost-effective alternative to traditional customer communication systems like landlines or PBX.

What is voip
Cloud VoIP phone system

A VoIP phone system like Exotel allows businesses to manage, track & record customer calls easily and efficiently. It comes with features like IVR, call routing, concurrent calls, and more that help businesses streamline customer communication. VoIP phone systems also enable remote work & allow you to run & manage a call centre virtually.

Features of a VoIP Call Centre

Multi-level IVR (Smart IVR)

Personalize customer communication & automate tasks with Exotel’s smart IVR.

Call Transfers

Transfer calls to the right department/agent within the click of a button.

Conditional call routing

Automatically forward calls based on pre-set conditions.

Auto dialers

Give your agent’s productivity a boost by leveraging automated dialling.

Visual Call Flow Builder

Intuitive, no-code drag-and-drop builder for creating custom call flows.

Device-Agnostic Solution

Use existing infrastructure – mobile phones, desk phones or desktops to make and receive calls.

Live Agent Dashboard

Track and monitor agents’ activities in real-time.

International Numbers

Use regional numbers from multiple countries for making and receiving calls.

Well-Documented APIs

Leverage Exotel’s powerful APIs for powering your calls and SMSes.

Try Exotel’s VoIP Call Centre Solution Today!

Advantages of using Exotel’s VoIP phone system

Reduced Cost

VoIP calls cost less than conventional phone calls since the same network is used for voice and data transmission.

No Additional Infrastructure Required

No boxes and wires. No servers. No new infrastructure. A modern business phone system that works on any device that you have – a laptop or a mobile phone.

Simple to Set-Up

You can have your Exotel system up and running in 30 mins. That’s it!


Remote Ready

VoIP systems are flexible in nature and can be easily used to power a remote workforce in addition to on-premise teams.


No IT team required to manage your business phone system. Just add agents as you grow. We will manage the additional call volumes.


VoIP communication can be encrypted end-to-end, making it secure.


Custom Integrations

Integrate seamlessly with leading CRMs and Helpdesk in the market. Integrate customer communication into your own apps as well.

Safeguard Customer Privacy

With our number masking solution, your customer’s contact information remains private and can be shared only on a need-to-know basis.

Exhaustive Analytics

Get key metrics, understand performance and optimize your operations with Exotel.

Here’s how you can set up your VoIP phone system using Exotel


What is VoIP?

VoIP stands for Voice over Internet Protocol. As the name suggests, it is a technology that enables the transmission of voice communication over the LAN or the Internet.


Talk to an expert

Can regular desk phones be used to make and receive VoIP calls?

Yes, regular desk phones with VoIP adapters can be used to make and receive VoIP calls.

What are the essential components of a VoIP phone system?

All you need to make and receive VoIP calls is a stable internet connection, and a VoIP enabled device (a smartphone or a desktop).

What are the advantages of VoIP Phone Systems?

VoIP phone systems are simple to use and set up, cost-effective, have low infrastructure requirements, offer better scalability than other phone systems, and offer better security.

What is a VoIP phone?

A VoIP phone is a device that can receive and transmit VoIP calls over the internet.

Are VoIP calls secure?

Yes, VoIP calls are encrypted end-to-end, making them more secure than regular phone calls.

What are Softphones?

Softphones are endpoints with a SIP client installed on them. This enables them to communicate via VoIP. This software can be installed on a phone or a laptop.

What are the disadvantages of a VoIP phone system?

The disadvantages of a VoIP phone system are dependence on internet connectivity and no accessibility in areas with low internet penetration.

Who should use VoIP phone systems?

Any business with a customer-facing team stands to benefit from using a VoIP phone system.

Are VoIP phone numbers different from regular phone numbers?

Yes, VoIP numbers are assigned to a user instead of a piece of hardware, enabling agents to make/receive calls from any VoIP enabled device. They are also location-independent and offer high mobility.

Try Exotel’s VoIP Call Centre Solution Today!

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

18×7 customer support via phone, email and Twitter

E-book: Cloud telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business (like hosted EPABX or PBX systems, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.