Voice is the best way to communicate with your customers. It is personal, quick, and above all, human. Our voice APIs allow you to manage, monitor and trigger voice calls programmatically. With Exotel’s Voice APIs, you can integrate voice calls with your CRM, Helpdesk, apps, websites, etc. for a better customer experience.
Bulk calling & SMSes with dynamic or static content.
Buy, fetch, and remove/assign virtual numbers to call flows dynamically.
Enable calling from within your website or app.
Authenticate users via missed calls using our patented product nOTP.
Monitor the health of your Exophones and receive real-time alerts if the number goes down.
Use a limited pool of virtual numbers to manage customer conversations and save costs.
Automate responses to common customer queries & enable them to perform basic operations using IVR like finding out their bank balance, cancelling a ticket, etc.
Using number masking, you can safeguard the privacy of both the callee and the caller. Contact details of both parties are hidden behind a virtual number.
Leverage our click-to-call API to integrate telephony with your CRM, helpdesk or app. Make calls at the click of a button, without having to dial any numbers manually.
Exotel records and monitors every call made. With our call details API, you can fetch call details automatically for increased visibility and insight.
Programmatically decide call flows based on your customers’ input. Route calls to the right agent/department instantly.
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
A Voice Call API allows developers to programmatically make, receive, and control voice calls over the internet or a telecom network using REST APIs.
Here are the key use cases of the Voice Call API;
Appointment reminders
OTP or verification calls
Order status updates
Agent-customer voice connect
Automated IVR-based calls
With Exotel’s Voice Call API, you can initiate outbound calls, connect two numbers, trigger automated IVR calls, record calls, and control call flow dynamically.
Yes, you can enable call recording for inbound, outbound, and bridged calls using the API or your applet configuration.
Absolutely. Exotel’s APIs are platform-agnostic and can be integrated into CRMs, ERPs, customer support tools, or custom apps.
Weave voice calling right into the fabric of whatever you’re building. With our extensively documented and easy-to-understand APIs, developers can get started with an integration instantly.
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+91-808 8919 888
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