Flexible and Compliant Cloud Calling is now Available to Indian Businesses as Exotel bags Virtual Network Operator License. First Indian customer engagement platform to become a virtual operator

Media Mentions

As featured on ET-Telecom

Bengaluru | February 23rd, 2022:

Bengaluru-based full stack customer engagement platform Exotel announced that they secured the Unified License for Virtual Network Operator (UL VNO Access Service) from the Department of Telecommunications (DoT). With the license, Exotel, in partnership with telecom operators, offers the most flexible, affordable, and fully compliant internet calling solution for Indian businesses. This is an industry-first in India.

 

Today’s solutions in the customer communication market are not built to handle remote operations with hybrid workforces. They’re time and cost-intensive yet lack compliance and flexibility to work and call customers from anywhere.

Addressing the regulatory concerns, the Modi-led government permitted VNOs (Virtual Network Operators) in 2016 and further liberalised several OSP guidelines in the last couple of years. This allowed a win-win partnership between VNOs and telcos, offering ease of doing business. These events made India a key player in the global IT & BPO industry, creating lakhs of job opportunities.

“We are India’s only API-first virtual telecom operator that’s business-focused,” said Ishwar Sridharan, Co-founder and COO of Exotel. “We now offer software, infrastructure, bots, and telco lines over the cloud, making Exotel a one-stop-shop for all customer engagement solutions. We enable the workforce to work from anywhere and call customers over the internet with the new license. This strengthens our relationship with telecom operators to make the cloud more accessible and flexible.”

This offering is available in the Karnataka circle and will soon be rolled out across India. 

On becoming a compliant virtual operator Gaurav Agarwal, Senior Vice President, Operations at Exotel, commented, “We are extending the vision shared by the government of India for ease of doing business for the IT & BPO industry. By availing UL VNO Access Service license, we offer 100% compliant Cloud Contact Center solutions. This will provide seamless connectivity to WFA agents and reduce cost for businesses.”

About Exotel

In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!

We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.

Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.

For more info, visit: https://exotel.com

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