Exotel Partners with ICXP to Promote Best CX Practices

Media Mentions

Jakarta, Indonesia, October 20, 2022:

Exotel, the emerging market’s leading full-stack customer engagement platform, has now become a member of the Indonesia Customer Experience Professionals (ICXP) association. The membership is a key step towards Exotel’s broader initiatives to expand their reach in emerging markets, especially those within the Asia-Pacific (APAC) region.

Exotel is currently the leader in the Customer Engagement Platform (CEP) segment in emerging markets with almost 90% of the top 100+ unicorns of India using their services to deliver personalised human+AI-powered customer experience through 15+ million customer interactions daily.

Sharing cultural and historic ties, Indonesia’s journey with building and exponentially scaling their digital economy draws many parallels with India. It is a key country for Exotel, being the second largest market within which the company operates. Partnering with ICXP represents a major milestone in Exotel’s journey with Indonesia, as it allows for increased collaboration for advancing the practice of customer engagement management in the country. As Exotel’s operations in the country grow, the company also plans to intensify their local presence by establishing an office in Jakarta within the next 1 year.

Commenting on the association with ICXP, Shivakumar Ganesan, Co-Founder and CEO, Exotel, said, “The experience economy is rapidly changing organisational strategy, making customer experience a more crucial function than ever before. As companies prepare to scale their CX management procedures to adapt to their customers’ growing expectations, competition within the space is increasing across all industries. We hope that with this partnership with ICXP, we will be more equipped to promote the most current and best practices in customer experience management, and disrupt the space within the Indonesian market.”

About Exotel

In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!

We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.

Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.

For more info, visit: https://exotel.com

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