SEBI Compliant Call Recording for Businesses

Why is a SEBI compliant call recording mandatory?

The latest SEBI mandate requires all stockbrokers to record all customer conversations. This is to ensure that there is a definite proof of customer orders that can be accessed in case of a dispute. This is a result of complaints about unauthorized trades from customers. Exotel can help you get compliant with SEBI call recording mandate in a matter of minutes without any IT help or hardware infrastructure.

Advantages of using an Exotel system

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Speed of setup

Calls need to be recorded starting Jan 1st, 2018. Very little time to set up a robust system. Exotel does this with ease.

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Cost effective

Pay as you go. No maintenance cost. Get started with a simple mobile phone. The system scales and upgrades as per your needs.

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Work on the go

Don’t be chained to a desk. Take customer calls from anywhere without compromising on compliance.

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Record every single conversion

Calls routed via Exotel are recorded and available for access via a simple-to-use dashboard. The calls are stored in the cloud. The storage is safe, secure and easy to use as per SEBI call recording mandate.

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Easy retrieval

SEBI call recording (s) are stored in a safe and secure way in the cloud. These recordings can be retrieved from our dashboard, downloaded and shared as per your convenience.

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Feature rich

Exotel offers a lot more than being compliant with SEBI call recording mandate. Set up IVR systems, add agents as you grow, keep track of your daily conversations, etc. You can build complex call flows with a simple drag and drop interface.

What are virtual numbers?

A virtual phone number has no physical phone line associated with it. Calls routed through virtual numbers can be tracked and monitored for performance. Usually, businesses use virtual numbers to route incoming customer calls to the right agents based on the customer’s input through an IVR system.

Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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The Exotel advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Superior quality

Best success rates, voice quality and reduced latency

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Scale at ease

Grow at will, expand without worrying about infrastructure

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Superior reliability

Best in class uptimes of 99.94% including operator uptimes

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Best support

18×7 customer support via phone, email and Twitter

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Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

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Extensive reporting

Easy to understand, detailed reports sent every day

E-book: Guide to set up a cloud call center

One of the most common questions we get asked by our customers is – how can I set up a simple call center? Is cloud telephony my best bet? How long will it take & how much does it cost? We answered these questions in detail in this ebook.

 

 

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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