The latest SEBI mandate requires all stockbrokers to record all customer conversations. This is to ensure that there is a definite proof of customer orders that can be accessed in case of a dispute. This is a result of complaints about unauthorized trades from customers. Exotel can help you get compliant with SEBI call recording mandate in a matter of minutes without any IT help or hardware infrastructure.
Calls need to be recorded starting Jan 1st, 2018. Very little time to set up a robust system. Exotel does this with ease.
Pay as you go. No maintenance cost. Get started with a simple mobile phone. The system scales and upgrades as per your needs.
Don’t be chained to a desk. Take customer calls from anywhere without compromising on compliance.
Calls routed via Exotel are recorded and available for access via a simple-to-use dashboard. The calls are stored in the cloud. The storage is safe, secure and easy to use as per SEBI call recording mandate.
SEBI call recording (s) are stored in a safe and secure way in the cloud. These recordings can be retrieved from our dashboard, downloaded and shared as per your convenience.
Exotel offers a lot more than being compliant with SEBI call recording mandate. Set up IVR systems, add agents as you grow, keep track of your daily conversations, etc. You can build complex call flows with a simple drag and drop interface.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day