Annual engagements over voice, messaging & video
Agents on cloud
Queries resolved by AI bots
Hours of call duration
People connected
Deflect the IVR call to a WhatsApp bot, take a chat conversation to a video call, or build a personalized IVR flow to take customers directly to the right agent, design different interaction journeys to deliver personalized experience, and resolve customer queries faster.
Give manual dialing work to smart dialers and save time spent waiting for the calls to be dialed, connected or answered. Maximize agent productivity with the right dialing algorithm.
Get visibility into your everyday agent-customer conversations on a single dashboard. Monitor agent productivity, ongoing call center activities, customer feedback, and more in a single view.
Dial strategically as per the contact’s past behavior, the time when they are most likely to pick up and equip agents with all the right details before they start the conversation.
Pick from single and multi-level IVR to suit different use cases and create customized IVR flows with personalized messages.
Increase customer loyalty, retention, and recurring revenue by prioritizing high-value customers.
Reduce hardware and maintenance costs and gain more agility. Use the phone system hosted on the cloud.
Stay up-to-date on your contact center performance with access to agent reports, call analytics, and customer conversations in one place.
Access and use relevant information from various data sources on a unified platform to improve business productivity and agility.
Always available, it handles tasks with ease and learns continuously to make every customer conversations more meaningful and personal.
Harnessing the power of Gen AI technology, the bot excels in intent recognition and executing intended actions through API integration, ensuring clear and effective dialogues.
+91-808 8919 888
+91-808 8919 888
+966 56 276 4006