Unified conversations platform for growing businesses
An all-in-one omni-channel platform for calling, messaging, and managing conversations built for small to medium businesses.
25B+Interactions a year, trusted by the leading brands.
Smart call management made simple and affordable
Empower your teams with IVR and smart call routing to manage customer calls efficiently and deliver a consistently superior experience.
Affordable and easy to set up at no extra cost, Exotel helps you scale seamlessly while strengthening your brand image.
Move beyond traditional phone lines with cloud telephony built for growth, plus exclusive startup offers to get you started faster.
Enterprise-grade CX for growing businesses
Exotel helps small businesses deliver exceptional customer experiences with an easy-to-use cloud phone system that scales without high costs.
- Do more with limited resources
Deliver consistent, high-quality call experiences without adding people or infrastructure. - Enterprise features, in competitive pricing
Get IVR, smart routing, and scalability built in—without the complexity or cost of systems. - Simple to use, ready to scale
An intuitive cloud phone system that grows with your business as needs increase.
Reduce communication costs with a cloud-based phone system
Cloud phone systems remove hardware and maintenance costs by running entirely online, helping businesses cut expenses without compromising call quality.
- Lower infrastructure costs
Eliminate expensive on-premise hardware and ongoing maintenance with a fully cloud-hosted phone system. - Pay only for what you use
Reduce operational expenses with flexible pricing that scales with your business needs. - Set up in minutes, stay connected
Go live instantly and ensure reliable call connectivity without complex installations or delays.
What you get with a Business Phone System
A modern phone system that gives small businesses enterprise-grade calling, smart features, easy setup, and the flexibility to scale without high costs or complexity.
How Exotel’s Business Phone System works?
Set up your phone system by getting a customer-facing number, personalising call flows, and routing calls to the right agents.
Customer facing number
Customer facing numberHave a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Customer facing numberHave a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Get a virtual number
Get a virtual numberGet a virtual number (Exophone) from Exotel. Divert calls from your customer-facing number to your virtual number.
Get a virtual numberGet a virtual number (Exophone) from Exotel. Divert calls from your customer-facing number to your virtual number.
Personalize the call flow in the dashboard
Personalize the call flow in the dashboardImprove your caller experience by creating an IVR greeting and customizing the call flow.
Personalize the call flow in the dashboardImprove your caller experience by creating an IVR greeting and customizing the call flow.
Divert calls to the right agents
Divert calls to the right agentsCalls can be routed to the right agents with our automatic call distributor feature.
Divert calls to the right agentsCalls can be routed to the right agents with our automatic call distributor feature.
Everything you need to know
How quickly can a small business set up a cloud-based phone system without complex infrastructure or hardware?
Exotel’s cloud phone system is plug-and-play with zero hardware dependency. Add your number, design IVR flows, assign agents, and go live from a single dashboard. Most SMBs complete setup and start managing calls within 30 minutes.
Can I continue using my existing business phone number when switching to a cloud-based phone system?
Yes. With number porting, you can retain your existing business number while moving to Exotel. Our team manages the migration process to avoid downtime, ensuring uninterrupted calling and a smooth transition to the cloud.
Why should small businesses choose cloud-based phone systems over traditional phone infrastructure?
Cloud phone systems eliminate hardware costs and offer call recordings, analytics, integrations, and remote access. Small businesses gain flexibility, better visibility into conversations, and the ability to scale without maintaining complex infrastructure.
What types of devices can teams use to make and receive calls with a cloud phone system?
Exotel allows calls through mobile phones, desktops, softphones, or landlines. Teams can work from office or remotely without compromising call quality, ensuring consistent customer communication across distributed locations.
Can I route calls intelligently to different teams based on business hours, language, or inquiry type?
Yes. Exotel enables smart call routing using IVR menus, time-based rules, skill groups, and language preferences. This ensures customers reach the right agent faster, reducing wait times and improving first-call resolution rates.
Does the system provide call recordings, logs, and performance analytics for better visibility?
Absolutely. Exotel offers detailed call logs, recordings, and real-time analytics. Managers can monitor agent performance, track missed calls, measure response times, and optimize workflows to improve sales conversions and service quality.
Can the business phone system integrate with my CRM or helpdesk software easily?
Yes. Exotel integrates with leading CRMs and helpdesk platforms via APIs and ready connectors. This syncs call data automatically, gives agents full customer context, and reduces manual data entry across systems.
Is the cloud-based phone system secure and reliable for growing businesses?
Exotel is built with enterprise-grade infrastructure, multi-telco redundancy, and high uptime reliability. Your business benefits from secure data handling and consistent call delivery, even during peak volumes.
Can I scale the phone system easily as my team or call volume increases?
Yes. You can add users, numbers, or Exophones instantly from the dashboard. The system scales elastically with your business needs, ensuring you handle higher call volumes without operational disruption.