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AI call center software

AI Call Center Software to Make Every Customer Conversation Smarter

Build AI-powered customer conversations with Exotel's AI call center software. Automate routine interactions, assist agents in real time, and turn every conversation into actionable intelligence, all on an enterprise-ready communication platform.

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25B+Interactions a year, trusted by businesses that put conversations to work.

What is an AI call center?

An AI call center uses artificial intelligence to understand, manage, and improve customer conversations. AI can handle routine conversations, identify customer intent, assist agents, and analyse calls at scale instead of relying entirely on human agents for every interaction.

Exotel brings these capabilities together with enterprise-grade voice infrastructure, allowing businesses to automate customer interactions while keeping human agents at the centre of complex conversations.

Whether it's answering a customer query, qualifying a lead, routing a call, or helping an agent resolve an issue, AI can make each interaction faster and more intelligent.

Why use AI in your call center?

AI can take care of repetitive interactions while helping your agents focus on conversations where human judgement matters most.

Help agents perform better

Give agents relevant information, recommendations, and assistance while they are speaking to customers.

Understand conversations at scale

Analyse customer interactions to uncover intent, sentiment, quality trends, and actionable insights.

Deliver faster customer experiences

Reduce waiting, unnecessary transfers, and repetitive interactions with intelligent automation and routing.

Scale without scaling complexity

Combine AI automation with human agents to manage growing interaction volumes more efficiently.

Automate routine conversations

Handle frequently asked questions, information gathering, follow-ups, and other repetitive interactions without adding to your agents' workload.

Help agents perform better

Give agents relevant information, recommendations, and assistance while they are speaking to customers.

Understand conversations at scale

Analyse customer interactions to uncover intent, sentiment, quality trends, and actionable insights.

Deliver faster customer experiences

Reduce waiting, unnecessary transfers, and repetitive interactions with intelligent automation and routing.

Scale without scaling complexity

Combine AI automation with human agents to manage growing interaction volumes more efficiently.

Automate routine conversations

Handle frequently asked questions, information gathering, follow-ups, and other repetitive interactions without adding to your agents' workload.

Help agents perform better

Give agents relevant information, recommendations, and assistance while they are speaking to customers.

Understand conversations at scale

Analyse customer interactions to uncover intent, sentiment, quality trends, and actionable insights.

Deliver faster customer experiences

Reduce waiting, unnecessary transfers, and repetitive interactions with intelligent automation and routing.

How does Exotel's AI call center work?

Exotel connects AI-powered conversations with the voice infrastructure, workflows, and business systems behind them.

Customer calls

A customer reaches your business on the number they already use, over Exotel's enterprise voice infrastructure.

AI understands

An AI voice agent picks up the intent behind the request rather than pushing the caller through a fixed menu.

Action or assistance

The interaction is handled according to your configured workflow, or the agent on the call is assisted through it.

Human escalation

When human intervention is required, the conversation moves to an agent with the relevant context attached.

Conversation intelligence

After the interaction, AI summarises and analyses the conversation, turning it into structured insights.

Everything you need to run a smarter call center

Bring intelligent routing, real-time visibility, agent productivity, integrations, and omnichannel engagement together on one platform.

  1. Intelligent routing

    Connect every customer with the best-fit agent using a configurable routing engine that considers agent skills, language, priority, and customer history.

  2. Real-time dashboards & monitoring

    Get complete operational visibility with live, role-based dashboards, customizable wallboards, and proactive alerts to monitor queues, SLAs, and agent performance.

  3. Agent productivity suite

    Give agents a unified desktop with an AI Co-pilot that provides real-time suggestions, conversation summaries, and automated after-call work, helping them focus on the customer instead of manual tasks.

  4. Deep integrations

    Connect your existing tech stack with pre-built integrations for leading CRMs and helpdesks, or use open REST APIs to connect custom business tools and workflows.

  5. Omnichannel engagement

    Let customers connect with your business on the channels they prefer, including Voice, Video, Email, SMS, WhatsApp, and Social Media, all managed from one unified agent desktop.

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Built to handle conversations at scale

  • 300M+

    Calls placed

  • 25B+

    Interactions every year

From high-volume customer support to sales, collections, and service workflows, Exotel provides the communication infrastructure businesses need to introduce AI into real customer conversations.

Make your call center AI-ready

AI can help your business handle more conversations, empower agents and understand customers better. Exotel gives you the infrastructure and AI capabilities to start where they matter most and expand as your requirements grow.

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Customer experiences that speak volumes

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, and Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, and reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha

Manan Manocha

Head of Customer Service

Brand

Exotel’s Enterprise Contact Center and Cloud Telephony platform have enabled us to manage high volumes of user inquiries effectively, ensuring quick response times. With faster response times and 20% improved customer coverage, we have successfully streamlined communication across departments and regions. Exotel's solutions have been a key asset in supporting Shaadi.com's goal of delivering an exceptional matchmaking experience and was a one-stop solution to all our business needs!

Nilesh Borgharkar

Nilesh Borgharkar

Sr VP Customer Support and Service

Shaadi.com

Brand

With Exotel's robust infrastructure, we've been able to offer our premium users enhanced caller identification and spam detection services at scale. The seamless integration across platforms and reliable performance have significantly improved our users' experience, giving them more control over their communication.

Raphael Mimoun

Raphael Mimoun

General Manager & Director Of Product

Brand

Our core objective is connecting relevant job seekers with employers. Exotel’s lead assist product has greatly benefited us, as we could scale to millions of phone interviews quickly and efficiently while preserving privacy

Abhishek Dhasmana

Abhishek Dhasmana

Senior Product Director

Brand

Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Rajkishan

Rajkishan

Senior Manager - Operations and Strategy

Brand

Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.

Srinivasan Iyengar

Srinivasan Iyengar

Chief Operating Officer

Brand

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, and Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, and reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha

Manan Manocha

Head of Customer Service

Brand

Exotel’s Enterprise Contact Center and Cloud Telephony platform have enabled us to manage high volumes of user inquiries effectively, ensuring quick response times. With faster response times and 20% improved customer coverage, we have successfully streamlined communication across departments and regions. Exotel's solutions have been a key asset in supporting Shaadi.com's goal of delivering an exceptional matchmaking experience and was a one-stop solution to all our business needs!

Nilesh Borgharkar

Nilesh Borgharkar

Sr VP Customer Support and Service

Shaadi.com

Brand

More ways to power customer conversations

AI works best when it is connected to the rest of your communication stack.

Cloud Call Center

Manage inbound and outbound customer interactions with a scalable cloud-based call center.

Voice API

Build programmable voice experiences into your applications and workflows.

Agent Assist

Give agents real-time intelligence and automate repetitive post-call tasks.

Conversation Intelligence

Turn customer conversations into insights that can improve service and agent performance.

Connect AI conversations to the tools you already use

Integrate Exotel with your CRM, business applications, and existing technology stack to give AI and agents the context they need to act on customer conversations.

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Frequently asked questions

What is AI call center software?

AI call center software uses artificial intelligence to automate and improve customer conversations. It can handle routine interactions, understand customer intent, assist human agents, automate workflows and analyse conversations.

How does an AI call center work?

An AI call center combines telephony, conversational AI, business workflows and customer data. AI can understand a customer's request, respond or take an action, and transfer the conversation to a human agent when required. Calls can then be analysed to generate insights and improve future interactions.

What can AI call center software automate?

Depending on the workflow, AI can automate routine customer queries, information collection, lead qualification, follow-ups, appointment-related interactions, basic service requests and call routing.

Can AI call center software replace human agents?

AI is best used to augment human agents rather than replace every interaction. It can handle repetitive conversations and assist agents with information and recommendations, while complex, sensitive or high-value conversations can be escalated to human teams.

What is the difference between an AI call center and a traditional call center?

Traditional call centers primarily manage calls, routing and agent interactions. AI call centers add capabilities such as conversational automation, intelligent intent detection, real-time agent assistance and conversation intelligence.

Can Exotel's AI call center software integrate with CRM systems?

Yes. Exotel can connect communication workflows with business systems and applications, allowing customer context and conversation data to flow between the call center and the tools teams already use.

Is AI call center software suitable for enterprise businesses?

Yes. Enterprise AI call center deployments require scalable voice infrastructure, integrations, security and the ability to combine AI automation with human agents. Exotel combines AI capabilities with enterprise communication infrastructure to support these requirements.