Exotel appoints Promod Pillai as VP and Head of Global Partnerships

June 1st 2022, Bengaluru:

Bangalore-based full stack customer engagement platform Exotel announced an addition to the leadership team with the appointment of Promod Pillai as VP & Head of Global Partnerships. In his new role, Promod would establish partnerships with Global System Integrators (GSI) and expand Exotel’s global footprint through CSP (Communication Service Providers) initiatives.

Promod comes with 20+ years of experience building and scaling Enterprise Sales and Partnerships working with global technology companies, including Qubole, IBM and HCL. Prior to Exotel, Promod worked at Check Point Software Technologies, a NASDAQ listed Cyber Security company, where he served as Director of IT/ITES vertical and GSI Business Leader.

“Partnerships is an important growth lever for our full stack initiatives across geographies. I am excited to have Promod onboard to lead Partnerships,” said Sachin Bhatia, Chief Growth Officer of Exotel. “We would be investing in GSI (Global System Integration) partners, ISVs (Independent Software Vendor), CSPs (Communication Service providers) and Exotel announced two new additions to leadership earlier this quarter for their Marketing and Delivery & Support teams. At a current team size of over 1000, Exotel plans to hire 700 new employees in this financial year as part of its hyper-growth strategy. 

“I am super excited to join Exotel to head their Partnership and Channels. At Exotel today, we are at a unique intersection of modern communication technology, meeting the market demands.  The breadth of Exotel’s offerings and its AI-driven platform provides an end-to-end approach in the customer engagement space,” said Promod Pillai commenting on his new role. “A large diversified partner ecosystem can leverage our full stack platform for many solutions, especially around cloud & digital modernisation. We will build and scale this ecosystem for better reach, customer serviceability and solution depth across global markets.”

Post raising $100 million last year, Exotel recently announced securing a virtual telecom operator licence. At a current revenue of $60 Mn ARR, the company is growing at a CAGR of 70%, aiming to hit an ARR of $200 million over the next four years.

About Exotel

Exotel is the emerging market’s leading customer conversation platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license in India to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70+ million conversations every day for more than 7000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact center, communication API suite, and conversational AI platform from Exotel help some of the fastest- growing businesses in emerging countries manage their customer engagement.

Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.

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