Exotel appointed Udit Agarwal as VP and Head of Global Marketing

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May 23rd, 2022, Bengaluru:

Bangalore-based full stack customer engagement platform Exotel announced today that Udit Agarwal is joining the company’s leadership team as VP and Head of Global Marketing. In his new role, Udit would lead strategic and tactical marketing in launching integrated customer engagement offerings in India and the emerging global markets.

Udit Agarwal has close to two decades of leadership experience building large marketing teams, brands and demand engines for growth. Udit joined Exotel from UIPath, an automation company and has previously led marketing teams at global tech companies like SAP, Autodesk and Adobe.

Speaking on this occasion, Sachin Bhatia, Chief Growth Officer, Exotel mentioned, “As we enter our next chapter of growth, we are excited to have Udit on our leadership team and thrilled to be working with him. He brings in a wealth of experience creating winning brands and executing marketing engines at a global scale.” 

At a current team size of over 1000, Exotel plans to hire 700 new employees in this financial year as part of its hyper-growth strategy.

“Engaging customer conversations are at the centre of building successful businesses. As more consumers get digitised, technology acts as a key enabler in unifying and humanising engagements at scale,” said Udit Agarwal commenting on his new journey at Exotel. “The global CPaaS (communication platform as a service) and UCaaS (unified communication as a service) market is expected to grow at a CAGR of 25-35% to $200+ billion by 2027. And Exotel coming together with Ameyo (contact centre platform) and Cogno AI (conversational AI platform), is poised to disrupt the industry with the robust integrated customer engagement platform over the cloud with connected data insights for enterprises. There is a huge opportunity to help enterprises move into the next era of digital connected communications, and I am excited to be here driving this growth.”

Post raising $100 million last year, Exotel recently announced securing a virtual telecom operator licence. At a current revenue of $60 Mn ARR, the company is growing at a CAGR of 70% aiming to hit an ARR of $200 million over the next four years.

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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