Annual engagements over voice, messaging & video
Agents oncloud
Queries resolved by AI bots
Hours of call duration
Deflect the IVR call to a WhatsApp bot, take a chat conversation to a video call, or build a personalized IVR flow to take customers directly to the right agent, design different interaction journeys to deliver personalized experience, and resolve customer queries faster.
Give manual dialing work to smart dialers and save time spent waiting for the calls to be dialed, connected or answered. Maximize agent productivity with the right dialing algorithm.
Get visibility into your everyday agent-customer conversations on a single dashboard. Monitor agent productivity, ongoing call center activities, customer feedback, and more in a single view.