Virtual numbers are not tied to EPABX systems, SIM cards, or wired networks. They are “virtual”, i.e., hosted on a cloud platform. Virtual numbers are generally used by businesses to route & manage customer calls efficiently.

Anyone calling a virtual number won’t notice the difference - it’s only at the receiver’s end that the call is routed from the virtual number to available agent’s phone. Virtual numbers also come with a host of features such as call recording & tracking, IVR, etc that make it beneficial for businesses.

You can easily set up a virtual number for free in India using Exotel. All you have to do is sign up, verify your number & your business details. You’ll automatically be assigned a virtual number free of cost for 15 days. You’ll also get access to the Exotel platform, which comes with features like call tracking, recording, analytics, drag & drop IVR builder, and more.

Start your free trial

Yes, businesses can purchase multiple virtual phone numbers based on their requirements. In fact, some of our enterprise clients own upwards of 1000 virtual numbers.

A toll free number is a type of virtual number. Not all virtual numbers are toll free, however, all toll-free numbers are virtual numbers. People can call a toll free number for free whereas that may or may not be the case for all virtual numbers.

Using Exotel, you can set up a virtual phone number for you business within 30 minutes.

Set up yours now!

There are many virtual number providers present in the market and which one you choose depends on your business requirements. Some factors to look for are:

1) Scalability

2) Reliability

3) Cost

4) Support

5) Features

6) Ease of use

No, you cannot get a virtual mobile number for sms verification. However, you can use our OTP feature for sms verification.

Businesses use Exotel's virtual numbers for the following advantages:

1. Provide a better customer experience for your customers.

2. Get a better brand image.

3. Be available even after the business hours.

4. Handle larger call volumes with a lean team.

5. Get call information and other rich data for analytics and training purposes.

6. Scale as you wish and achieve a great level of efficiency.

With Exotel, hosted phone numbers or Exophones can work in two ways:

1. Get a virtual number and use the system: In this case, the customer signs up for an Exotel account and gets a virtual phone number. Later, he/she creates an IVR flow and publishes the same number as their customer-facing number.

Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Create an IVR flow > Publish the number on the website

2. Use your existing number and forward calls to the virtual number: Quite often, customers want to keep their personal numbers as the customer-facing number. In such cases, all the calls to your personal number can be forwarded to our virtual number.

Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Forward all calls from customer-facing number to virtual number > Create an IVR flow > Publish the number on the website.