A virtual phone number has no physical phone line associated with it. Calls routed through virtual numbers can be tracked and monitored for performance. Usually, businesses use virtual numbers to route incoming customer calls to the right agents based on the customer’s input through an IVR system.
Manage and assign virtual numbers to call flows in an easy to use dashboard equipped with drag-drop applets to build your logic. Don’t wait for developers to code them.
Your entire team can be connected to a single virtual number. No loss of information across multiple numbers.
Automatically redirect customers calls to the right agents based on their requirements
Give your business a professional image without burning a hole in your pocket
Use virtual phone numbers to evaluate the performance of your marketing campaigns
Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations
Your employees no longer need to be chained to their desks. Remote working becomes a possibility, too
Division between professional and personal calls even on the same device
Scale as you grow without having to worry about infrastructure or maintenance.
Completely customise the system to suit your business needs.
Improve your product/service using call recordings of your virtual numbers, available in your inbox
All your customer information and conversations are routed through one number
Features such as IVR services help you give you customers a unique experience
Handle multiple calls at the same time, track conversations, work more efficiently
Pay as you go, and scale as you grow
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Great product, great team, and we’d love to see you scale crazy heights.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Best success rates, superior voice quality, and reduced latency
Grow at will, and scale up without worrying about infrastructure.
Best in class uptimes of 99.94% including operator uptimes
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
24×7 customer support via phone, email and Twitter
Detailed, and easy to understand reports sent every day.
Virtual numbers are not tied to EPABX systems, SIM cards, or wired networks. They are “virtual”, i.e., hosted on a cloud platform. Virtual numbers are generally used by businesses to route & manage customer calls efficiently.
Anyone calling a virtual number won’t notice the difference - it’s only at the receiver’s end that the call is routed from the virtual number to available agent’s phone. Virtual numbers also come with a host of features such as call recording & tracking, IVR, etc that make it beneficial for businesses.
You can easily set up a virtual number for free in India using Exotel. All you have to do is sign up, verify your number & your business details. You’ll automatically be assigned a virtual number free of cost for 15 days. You’ll also get access to the Exotel platform, which comes with features like call tracking, recording, analytics, drag & drop IVR builder, and more.
Yes, businesses can purchase multiple virtual phone numbers based on their requirements. In fact, some of our enterprise clients own upwards of 1000 virtual numbers.
A toll free number is a type of virtual number. Not all virtual numbers are toll free, however, all toll-free numbers are virtual numbers. People can call a toll free number for free whereas that may or may not be the case for all virtual numbers.
Using Exotel, you can set up a virtual phone number for you business within 30 minutes.
There are many virtual number providers present in the market and which one you choose depends on your business requirements. Some factors to look for are:
6) Ease of use
No, you cannot get a virtual mobile number for sms verification. However, you can use our OTP feature for sms verification.
Businesses use Exotel's virtual numbers for the following advantages:
1. Provide a better customer experience for your customers.
2. Get a better brand image.
3. Be available even after the business hours.
4. Handle larger call volumes with a lean team.
5. Get call information and other rich data for analytics and training purposes.
6. Scale as you wish and achieve a great level of efficiency.
With Exotel, hosted phone numbers or Exophones can work in two ways:
1. Get a virtual number and use the system: In this case, the customer signs up for an Exotel account and gets a virtual phone number. Later, he/she creates an IVR flow and publishes the same number as their customer-facing number.
Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Create an IVR flow > Publish the number on the website
2. Use your existing number and forward calls to the virtual number: Quite often, customers want to keep their personal numbers as the customer-facing number. In such cases, all the calls to your personal number can be forwarded to our virtual number.
Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Forward all calls from customer-facing number to virtual number > Create an IVR flow > Publish the number on the website.