By assessing customer conversations, companies can rate the performance of the agents in accordance with KPIs, customer expectations, etc.
Call recording helps in maintaining quality standards across the organization.
Call recordings are indispensable for conflict resolution. In many cases, the recordings also help businesses fight against unhappy customers in a lawsuit.
Always keep up with customer expectations by analyzing conversations to improve customer experience.
Call recordings help companies to comply with legal, industry and service-level compliance guidelines.
Using this feature, you will be able to record participants in a call separately. You can utilize it for assessing call quality, speech to text transcription, easier conflict resolution and more.
Talk to customers, get their feedback, track these conversations and analyse them.
Reduce call handling time; ensure your agents have all the right info.
Integrate calls right inside anything you build – apps, websites, etc.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day
Yes, you can integrate the software with any CRM or Helpdesk software of your choice using our APIs. Check our integrations page to learn more.
All the incoming and outgoing calls through Exotel are recorded automatically. You can easily access the recordings through the Inbox tab on the dashboard.
Yes. The sensitive data like call recordings and customer information are encrypted and stored in secure data centers. Only the dashboard users at your company will have access to that data.
Yes, you can quickly search for a particular recording depending on the filters like agent name, call number, etc.
All the call recordings can be accessed from any location simply by logging into the dashboard.
Yes, all the call recordings can be used for training development purpose. You can easily download them through our dashboard.