Webinar
Mastering CX & beyond: How GenAI is transforming contact centers
Exceptional CX goes beyond manpower. In this joint webinar by Exotel and Outcess, learn how GenAI-enabled systems can turn your contact center into a scalable, insight-driven operation.
28th January 2026
03:00 PM - 04:00 PM IST
From AI to ROI: What you'll gain
Quicker turnarounds
Speed up resolutions with AI-powered routing and contextual awareness.
End-to-End automation
Let AI handle the repetitive tasks, from lead triage to post-call QA.
Resource optimization
Offload routine tasks to AI and scale without compromising productivity & efficiency.
Intelligent insights
Turn every interaction into a source of CX intelligence and continuous improvement.
Speakers & Moderator
MOJOLAOLUWA YERI
Head CX Hub
Speaker
IKENNA ODIKE
Chief Executive Officer
Speaker
RAHUL AGARWAL
Lead Consultant – CXM
Speaker
BHAVNA SHARMA
Leading Content Marketing
Moderator
Every missed insight is lost business
Join to see how GenAI can transform your contact center.
Watch now