Live Webinar | Panel Discussion with CX leaders
From Conversation to Signal: What your business is already telling you
Turn every interaction into a signal you can act on, starting today.
Tuesday, 29th September 2026
EAT & AST: 2:00 PM | GST: 3:00 PM
Inside the session
Every day, thousands or millions of conversations run through your contact center: calls, chats, WhatsApp, AI agents. You’ve already got all the customer insight you need, yet most of it goes untapped as most companies only monitor 3-5% of conversations.
Join CX leaders who are already rethinking how they QA their conversations. This session shows you what’s really happening versus what your dashboards show, how support turns from a cost center into a source of business intelligence, and how to watch the AI agents now handling your customer conversations.
Why you should join
What's in store
Where CQA is headed in 2026, from AI agent observability to conversation-level business intelligence, and what that means for contact centers scaling across Africa and the Middle East.
Why attend
If you're running support, collections, or sales conversations at volume, see what changes when you move from sampling 2-3% of calls to analyzing all of them, and what that shift catches that manual QA misses.
Takeaway
A free walkthrough of CQA, with a quality profile set up for your business so you can test it on your own conversations.
Every unmonitored conversation is a missed signal descp line: See what CQA catches in the 97% you're not reviewing.
Register Now