A voicebot for Nigeria that speaks the way Nigeria speaks
An AI voice agent for Nigeria that speaks Nigerian English, Pidgin, Yoruba, Igbo, and Hausa. Built for fintech collections and KYC, aligned with the NDPA.
Tailored solutions for enterprises worldwide
140+
languages
<3s
response time
50%
pickup benchmark
99.9%
uptime
What is a voicebot?
An AI voice agent for Nigeria and its languages
The building blocks of Exotel's fintech voicebot
How does a voicebot work?
Automatic Speech Recognition (ASR)
Converts the caller's speech to text, tuned for Nigerian English and Pidgin.
Language Detection
Identifies the language on the call.
Natural Language Understanding (NLU)
Reads intent and context, not just keywords.
Dialogue Management
Decides the next step from your knowledge base and rules.
Task Execution
Verifies a customer, checks a balance, logs a promise, or transfers to an agent.
Text-to-Speech (TTS)
Replies in a natural voice, in under three seconds.
Where a fintech voicebot works in Nigeria
Benefits of a voicebot in Nigeria
Speaks the local way
Nigerian English and Pidgin, with Yoruba, Igbo, and Hausa on request.
Lower cost of recovery
Automate collections and reminders at scale.
Always on
Handle calls 24/7.
Faster resolution
Answer common questions in seconds.
NDPA-aligned
Consent, recording, and data-handling controls.
Scales on demand
Go from a pilot to national outbound volume.
The Exotel difference
The fintech voicebot Nigeria has been missing
- Reaches more borrowers per hour than a manual dialer
- In Pidgin, Yoruba, or Hausa, at any hour
- Routes the ones who need a person, with context
50%
pickup on BFSI voicebot collections (benchmark)
Automated calling in Nigeria, within the NDPA
- Consent capture and recording for audit
- Aligned with NDPC and NCC requirements
- Encryption in transit and at rest, with residency options
ISO 27001
and PCI-DSS certified
AI and contact center, built for Nigeria
- AI voice and chat agents plus contact center on one platform
- Integrates with your telephony and core systems
- Human handoff with full transcript and context
24/7
service in the customer's language
Frequently asked questions
What is a voicebot?
An AI voice agent that holds a live phone conversation: it understands speech, works out intent, answers from your knowledge base, and can act on the request or hand off to a human agent. Exotel's handles Nigerian English and Pidgin.
How does a voicebot work?
It converts speech to text, detects the language, reads intent, decides the next step from your knowledge base, acts on it, and replies in a natural voice, usually in under three seconds.
What languages does the voicebot support?
Nigerian English, Pidgin, Yoruba, Igbo, and Hausa, deployed on a need-based basis. The platform supports 140+ languages.
Does it support Pidgin and Nigerian English?
Yes. It supports Nigerian English and Pidgin, which is how Nigerian customers actually speak on the phone.
Is it built for fintech and lending?
Yes. Collections, loan reminders, failed-payment recovery, KYC callbacks, and fraud alerts are core use cases, with human handoff for anything sensitive.
Is it compliant with Nigerian data law?
The platform supports NDPA obligations and NCC telecom rules, with ISO 27001 and PCI-DSS certification.
How many calls a day can it handle?
It scales elastically from a pilot to national outbound volumes.
Is automated calling legal in Nigeria?
Yes, within the NDPA. Automated calling in Nigeria needs consent and proper data handling; the platform supports consent capture and recording for audit.
Hear it in Pidgin
We will run the voicebot on a real flow, in Nigerian English, Pidgin, or your customers' language, compliant from the first call.
Book a demo