A voicebot for Kenya that speaks Swahili, English, and mobile money
An AI voice agent for Kenya that speaks Swahili and English, and understands the thing every Kenyan call touches: M-Pesa. Balances, confirmations, failed payments, reminders. Aligned with the DPA 2019.
Tailored solutions for enterprises worldwide
140+
languages
<3s
response time
1-2 wks
to go live
99.9%
uptime
What is a voicebot?
An AI voice agent for Kenya, in Swahili and English
The building blocks of Exotel's M-Pesa voicebot
How does a voicebot work?
Automatic Speech Recognition (ASR)
Converts the caller's speech to text across Swahili and English.
Language Detection
Identifies the language on the call.
Natural Language Understanding (NLU)
Reads intent and context, not just keywords.
Dialogue Management
Decides the next step from your knowledge base and rules.
Task Execution
Checks a balance, confirms a transaction, logs a promise, or transfers to an agent.
Text-to-Speech (TTS)
Replies in a natural voice, in under three seconds.
Where an M-Pesa voicebot works
Benefits of a voicebot in Kenya
Speaks Swahili and English
Natural conversations, not textbook English.
Automates mobile money
Balance, transaction, and payment-recovery calls.
Always on
Handle calls 24/7.
Live in days
Standard deployments in 1 to 2 weeks.
DPA 2019-aligned
Consent, recording, and human oversight of automated decisions.
Scales on demand
Go from a pilot to national volume.
The Exotel difference
The M-Pesa voicebot Kenya keeps searching for
- Answers "what's my balance?" and "did it go through?"
- Chases failed and pending payments in Swahili or English
- A human agent one handoff away for anything sensitive
24/7
mobile-money support in the customer's language
Live in days, not quarters
- Standard workflows go live in 1 to 2 weeks
- No hardware; scale seats from a dashboard
- Regulated rollouts in 4 to 6 weeks
1-2 wks
to a working deployment
Automated calling in Kenya, within the DPA 2019
- Consent, recording, and data-subject rights
- Human oversight of automated decisions
- ISO 27001 and PCI-DSS certified
ISO 27001
and PCI-DSS certified
Frequently asked questions
What is a voicebot?
An AI voice agent that holds a live phone conversation: it understands speech, works out intent, answers from your knowledge base, and can act on the request or hand off to a human agent. Exotel's handles Swahili and English.
How does a voicebot work?
It converts speech to text, detects the language, reads intent, decides the next step from your knowledge base, acts on it, and replies in a natural voice, usually in under three seconds.
Does the voicebot support Swahili and English?
Yes. It handles English and Swahili, tested before go-live. The platform supports 140+ languages.
Can it handle M-Pesa queries?
Yes. It automates balance checks, transaction confirmations, failed-payment recovery, and repayment reminders, with human handoff for sensitive cases.
How fast can it go live?
Standard deployments run 1 to 2 weeks; regulated rollouts take 4 to 6 weeks. There is no hardware to buy.
Is it compliant with the Data Protection Act 2019?
The platform supports DPA obligations: consent, recording, data-subject rights, and human oversight of automated decisions, with ISO 27001 and PCI-DSS certification.
Can it integrate with our core banking or mobile-money systems?
Yes. It connects to CRM, core banking, and payment systems over APIs.
Is automated calling legal in Kenya?
Yes, within the Data Protection Act 2019. Automated calling in Kenya needs consent and human oversight of automated decisions, both of which the platform supports.
Hear it handle an M-Pesa call
We will run the voicebot on a real flow, in Swahili or English, handling the mobile-money questions your customers actually ask.
Book a demo