One of the biggest problems faced by the logistics industry is the cost incurred due to customer unavailability during the delivery. Automated delivery rescheduling is using a phone system to reschedule orders. Using Exotel, you can ensure your customer is available for delivery before the delivery agent reaches the address. You can also reschedule the delivery automatically to find the next best time your customer is available
The executive checks-out the packages to be delivered on the same day from the hub. Check-out information is captured in system
Customer information connected to a delivery is used by Exotel to trigger an automated call
Exotel dials out the customer’s number and connects the customer to the delivery executive
Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost
Using technology to confirm a customer’s availability leads to a greater accuracy and efficiency within your company
Checking the availability of the customer prior to delivery ensures no money is wasted due to customer unavailability
Ensuring your customer gets their product at the time that works best for them leads to a better customer experience
All the calls routed via Exotel are tracked and recorded. So, in case there is a dispute, it can be resolved easily
No need to update the data received from customers on rescheduling manually. Exotel’s system automatically takes inputs entered
Exotel Helped us in Attaining our business Goals
At NLG, our aim is to provide financial security and assistance to our valuable customers for which we sought a technology that would support us in reaching out to our customers with a helping hand to offer them with our best assistance and service. Ameyo’s all-in-one CIM solution AMEYO, paved the way for us in automating solutions to our requirements.
Exotel is a feature-rich solution with several integration capabilities
Feature-rich solution with several integration capabilities. We have been using Ameyo by Exotel to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo by Exotel our first-ever choice in contact center solutions space. What further aligns Ameyo by Exotel with us is our shared vision of expanding in the Middle East region and I am sure Ameyo by Exotel will help HalaSat in the mission.
Exotel improved our SLA by 27%
Within a month of deployment, we were able to see tremendous growth and improvement, and better management in our outbound campaigns. Our SLA improved by 27% and employee productivity by 13%.
Cut down operational costs by 15%
Ameyo (by Exotel) remote contact center solution has enabled us to cut our operational costs by 15%
Improved Conversion Rate from 25% to 60%
Ameyo (by Exotel) contact center solution helped us boost our lead conversion rate from 25% to 60%.