Exotel Launches Generative AI Chatbot Builder Powered by GPT-4

Media Mentions

Bengaluru, 05 April 2023:

Exotel, the emerging markets’ leading customer engagement platform, is excited to announce the launch of its new product ExoMind, a user-friendly, no-code tool enabling enterprises to create their own advanced chatbots within minutes. The cloud-based enterprise tool incorporates proprietary AI models and advanced generative AI capabilities to provide personalized customer interactions to brands. The bots have already been deployed by large enterprise customers.

Unlike traditional rule-based chatbots, ExoMind bots will utilize the Large Language Model (LLM) of GPT-4 , generating responses that are highly accurate, natural and well-adapted to the context of the enterprise.

The custom bots can then be deployed across the entire customer lifecycle, from marketing, sales, support and troubleshooting and across channels such as WhatsApp, Web etc.

The bot building process first starts with a business inputting content from their website, documents, database, product catalogs, and other systems of record. The tool can then easily process these vast sets of data to craft industry-specific models based on the domain expertise Exotel has built over the years. With Exotel’s history of powering customer engagement for a variety of sectors like last-mile logistics, mobility, e-commerce and fintech, the bots are highly sculpted to the context and scenario of the brand. 

“Advances in machine learning are growing at an exponential pace and businesses, no matter which industry they’re in, have to employ some form of an AI-based application to stay ahead of the curve. With the future of customer engagement being in the hands of personalized conversational commerce, we are thrilled to be launching our ExoMind to help businesses generate and retain their customer base,” said Shivakumar Ganesan, Co-Founder and CEO, Exotel. “As newer language-learning and even image processing models emerge, we plan on continually harnessing their potential in our product suite, to be at the forefront of the customer engagement space.”

ExoMind will be incorporated into Exotel’s full-stack of customer engagement tools helping brands instantly build chatbots that are capable of handling large volumes of communication. By leveraging the power of LLMs, businesses can reduce the time and effort it takes to create conversational journeys, resulting in faster deployment and more efficient use cases.

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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