Exotel appoints Promod Pillai as VP and Head of Global Partnerships

Media Mentions

June 1st 2022, Bengaluru:

Bangalore-based full stack customer engagement platform Exotel announced an addition to the leadership team with the appointment of Promod Pillai as VP & Head of Global Partnerships. In his new role, Promod would establish partnerships with Global System Integrators (GSI) and expand Exotel’s global footprint through CSP (Communication Service Providers) initiatives.

Promod comes with 20+ years of experience building and scaling Enterprise Sales and Partnerships working with global technology companies, including Qubole, IBM and HCL. Prior to Exotel, Promod worked at Check Point Software Technologies, a NASDAQ listed Cyber Security company, where he served as Director of IT/ITES vertical and GSI Business Leader.

“Partnerships is an important growth lever for our full stack initiatives across geographies. I am excited to have Promod onboard to lead Partnerships,” said Sachin Bhatia, Chief Growth Officer of Exotel. “We would be investing in GSI (Global System Integration) partners, ISVs (Independent Software Vendor), CSPs (Communication Service providers) and Exotel announced two new additions to leadership earlier this quarter for their Marketing and Delivery & Support teams. At a current team size of over 1000, Exotel plans to hire 700 new employees in this financial year as part of its hyper-growth strategy. 

“I am super excited to join Exotel to head their Partnership and Channels. At Exotel today, we are at a unique intersection of modern communication technology, meeting the market demands.  The breadth of Exotel’s offerings and its AI-driven platform provides an end-to-end approach in the customer engagement space,” said Promod Pillai commenting on his new role. “A large diversified partner ecosystem can leverage our full stack platform for many solutions, especially around cloud & digital modernisation. We will build and scale this ecosystem for better reach, customer serviceability and solution depth across global markets.”

Post raising $100 million last year, Exotel recently announced securing a virtual telecom operator licence. At a current revenue of $60 Mn ARR, the company is growing at a CAGR of 70%, aiming to hit an ARR of $200 million over the next four years.

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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