An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.
Automated calls are very versatile, and can be used for many things like call blasts, reminders, follow-ups, event-based calls, and feedback. They allow you to optimise and reduce the number of support tickets. Learn how IXIGO uses Exotel’s Automated Calls to reduce their support tickets from 80% to 25%. Another interesting adoption of call automation is by political parties to garner support.
Reach a large number of people simultaneously within a matter of few minutes and clicks.
It is an established fact that calls have the better response rates than SMS.
Automatic phone calls can be scheduled at a date and time you prefer.
Do more with less. With the help of auto calls, manpower can be reduced significantly, and the personnel can focus on other important activities.
Automated outbound calls contain a pre-recorded message which plays once the customers pick the call. All the calls can be triggered after a certain customer action or at the same time for multiple users.
These calls trigger an action. Customers can call a certain number to trigger an action – unsubscribe, cancel a booking, balance enquiring and more.
Take a glimpse of how Exotel’s automated calls help businesses on a day to day basis. Read our detailed guide on automated voice calls to know how you can use it effectively.
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There is no special equipment needed to use automated calls, and there are no associated setup costs.
Make informed decisions with the help of call recordings.
Schedule automated calls much ahead of time, at any optimal date and time of the day.
Get detailed real-time analytics of all the calls made from your dashboard.
Have multiple parallel calls using the same the number. All the calls will be there on your dashboard irrespective of whether you answered them or not.
Integrate our APIs seamlessly with all the leading CRMs in the market.
Schedule automated calls reminding customers about payments, appointments, bookings and more.
Use automated calls to keep the customer informed in case of large online or cash transactions. This helps in detecting any fraudulent transactions.
Alert customers about important notifications by implementing automated calls in your customer workflow.
Value the opinions of your customers by collecting customer feedback using IVR automated calls. Easily map this data onto your CRM using API Integrations.
Gather important data for marketing or product by using personalized automated calls. They are by far the most cost-effective way of collecting such data.
Increase your sales by sending offers and deals to your customers using automated calls.
You can use automated calls to trigger an action like cancellation, balance enquiry and more.
The number masking feature has been a very worthy addition to making our customer experience even better.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter