RBI Recovery Compliance Checklist for Banks and NBFCs
Effective from 1 January 2027, RBI puts rules around when your agents can call, what they can say, how EMI device locks work, and how complaints are handled. The responsibility for all of it sits with your bank or NBFC, not the agent. Use this checklist to review your current operations against each requirement, spot the gaps, and prioritise what needs fixing before the deadline.
Who Is This Checklist For?
Compliance & Risk Teams
Verify your recovery operations against the RBI’s direction before 1 January 2027.
Collections & Recovery Operations
Check call handling, recording and escalation workflows against the new controls.
Vendor & Agency Management
Confirm third-party agents meet the certification and data-access standards you're now liable for.
