Connect buyers & sellers securely
Bridge numbers privately, auto-manage virtual numbers at scale, and connect buyers to vendors instantly with patented, cost-efficient lead management.
25B+Interactions a year, trusted by the leading brands.
Ensure always-on, private lead bridging
Eliminate missed leads with patented heartbeat API monitored virtual numbers ensuring maximum connectivity every time
Guarantee higher lead conversions with up to two healthy, Heartbeat API–monitored virtual numbers per call, reducing call failures, improving uptime, and protecting revenue opportunities.
Automate virtual number allocation and deallocation from an unlimited pool to remove manual effort and improve efficiency
Save operational time with automatic allocation and deallocation of healthy virtual numbers, ensuring seamless routing, optimal utilization, and zero manual dependency at scale.
Protect buyer and seller privacy with secure call bridging that keeps contact details hidden and conversations fully confidential
Bridge two parties securely without revealing personal numbers, prevent data leakage, maintain marketplace trust, and enable compliant, private business conversations.
How lead assist works
Customer initiates a transaction
When a customer places an order, your server triggers Exotel to connect both parties.
Virtual number allocated automatically
A virtual number is instantly assigned from a pool using Exotel’s allocation API.
Secure call between buyer & seller
Both parties connect through the virtual number without exposing personal numbers.
Number returns to the shared pool
After the transaction ends, the number is deallocated and reused for new calls.
Everything you get with bridge
Unlock powerful APIs, intelligent number management, and real-time insights designed to maximize connectivity, ensure reliability, and scale securely.
Enable secure, insight-driven buyer–seller communication
Track buyer–seller interactions
Track buyer–seller connects and analyzes call patterns with analytics to improve engagement.
Optimize virtual number usage
Optimize number usage with a smart pool to reduce operational cost and improve efficiency.
Protect customer privacy
Protect customer privacy by connecting parties without revealing personal numbers.
Simplify marketplace monetisation
Simplify revenue tracking with proof of connections and conversations across your platform.
Improve customer experience
Improve experience by automatically retrying alternate numbers when calls fail.
Integrate calls with your CRM
Integrate call recordings and conversation history directly into your CRM.
Build trust across your platform
Build buyer–seller trust through secure and private conversations.
Power every connect with lead assist
Connect buyers and sellers with privacy and reliability.
Talk to an Expert
Lead assist: frequently asked questions
How does lead assist help marketplaces connect buyers and sellers while maintaining privacy and platform control?
Lead assist bridges buyers and sellers using masked virtual numbers so both parties can communicate without revealing personal phone numbers. This prevents off-platform transactions, protects customer data, and allows marketplaces to track every interaction.
How does lead assist reduce the cost of managing virtual numbers for marketplaces?
Lead assist enables businesses to operate with a limited pool of virtual numbers or exophones while still handling large volumes of buyer–seller connects. Smart allocation and reuse reduce the need to purchase large inventories of numbers, lowering costs.
How does lead assist ensure reliable connectivity between agents, buyers, and sellers during calls?
Lead assist connects two parties through secure call bridging while Exotel’s heartbeat API continuously monitors number health. This ensures only healthy virtual numbers are used for calls, improving connection success rates and minimizing failures.
Can businesses track and analyze conversations between buyers and sellers on the platform?
Yes. Businesses can track connects between buyers and sellers using detailed call analytics, reports, and dashboards. These insights help understand interaction patterns, optimize lead management strategies, and improve marketplace performance.
How does lead assist help marketplaces prevent off-platform transactions and revenue leakage?
By bridging calls through masked numbers, Lead Assist ensures conversations happen within the marketplace ecosystem. Businesses gain proof of connects and interaction data, making it easier to monitor activity and support monetization strategies.
Can lead assist integrate with existing CRM or business systems used by marketplaces?
Yes. Lead assist can integrate with CRM systems to sync call recordings, conversation history, and interaction data. This gives teams a complete view of buyer–seller communication while improving workflow automation and reporting.
How does the system improve customer experience when calls fail or numbers are busy?
If a customer’s primary number is unavailable or busy, the system can automatically retry alternate numbers to ensure the call connects. This improves reachability, reduces missed opportunities, and delivers a smoother experience for users.