Secure and branded in-app calling with digital voice platform
Power secure in-app calling, contact center integration, and IP-PSTN connectivity with clear voice, call masking, spam protection, and reliability.
Supported platforms
Built for secure, reliable, and scalable voice communication
Use cases of Exotel’s digital voice solutions
App-to-app calling
Enable seamless in-app voice communication between users without exposing personal phone numbers
Example: A food delivery executive calling a customer directly through the app for order updates or to ask for the exact location.
App-to-contact center
Allow customers to connect with your contact center directly from your app for support and queries.
Example: An ecommerce customer calling a support agent via the app for assistance.
App-to-PSTN calling
Extend voice connectivity beyond your app by enabling calls to public telephone networks (PSTN) for wider reach.
Example: A courier delivery agent calling a customer’s registered mobile number from the app for delivery coordination.
Call masking for privacy & security
Protect user identities with masked phone numbers, ensuring privacy while facilitating essential communication.
Example: Call your cab driver via the app with number masking, keeping your contact details private.
Multiple modes. One powerful voice solution.
Enable business calling with flexible voice capabilities, seamless integrations, and reliable infrastructure for high-quality conversations at scale.
OTT app calling
OTT app callingEnable seamless calling within OTT apps while identifying unknown callers—boosting user trust and experience.
OTT app callingEnable seamless calling within OTT apps while identifying unknown callers—boosting user trust and experience.
WebRTC SDK
WebRTC SDKAdd real-time voice calling to your web app—no plugins needed. Just simple, browser-based conversations.
WebRTC SDKAdd real-time voice calling to your web app—no plugins needed. Just simple, browser-based conversations.
In-app (app-to-app) calling
In-app (app-to-app) callingLet users connect via voice directly from your iOS or Android app—ensuring consistent, cross-platform communication.
In-app (app-to-app) callingLet users connect via voice directly from your iOS or Android app—ensuring consistent, cross-platform communication.
CRM integration
CRM integrationEmpower agents to make VoIP calls directly from the CRM—no tab switching, just faster workflows.
CRM integrationEmpower agents to make VoIP calls directly from the CRM—no tab switching, just faster workflows.
Why partner with Exotel
99.99%
Uptime. 40M+ daily calls
One vendor. Multiple channels.
India’s only UL-VNO licensed voice platform
Quick & easy integration
25B+
conversations annually
Always-on infrastructure
Enterprise-grade security
Proven outcomes. Real impact.
JSW MG Motor India Supercharges Service
View Case StudiesAt JSW MG Motor India, our commitment to delivering exceptional customer experiences drives every decision we make. When we identified the need to streamline our customer communications, we sought a partner who shared our vision for service excellence. Through our collaboration with Exotel, we've transformed our customer service operations. The centralized system has empowered our 400+ agents to deliver consistent, high-quality service across all touchpoints. We're proud to see a 22% increase in customer satisfaction. The unique virtual numbers for each dealership have reinforced our brand identity while eliminating customer confusion. This transformation has strengthened JSW MG Motor's position as a customer-centric automotive brand, enabling us to focus on what we do best - delivering exceptional experiences to our customers.
Kapil Bajaj
Head - Digital Transformation and Analytics
JSW MG Motor India Pvt Ltd
Power your business calls with digital voice
Improve experience with secure, scalable, and high-quality voice.
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Frequently asked questions
I'm using traditional voice services. How quickly can i switch to VoIP?
You can switch easily by creating a new Exotel account with a UL-VNO (Veeno) tag to ensure compliance. Your agents can start making and receiving VoIP calls via the Exotel dashboard or your CRM. For in-app VoIP calling, simply integrate our Web, Android, or iOS SDKs.
Will international call quality be affected with VoIP?
Not at all. Exotel’s globally distributed edge locations ensure minimal latency and high call clarity. Businesses in over 17 countries trust our VoIP service for crystal-clear international calling.
How does VoIP improve call pickup rates?
VoIP itself doesn’t impact pickup rates, but with Exotel’s UL-VNO license, you can enable PSTN fallback—boosting call connectivity. Plus, on-screen caller context helps users identify who’s calling, increasing the chances they’ll answer.
How does the fallback mechanism work?
If a call is made to a SIP ID and the user’s phone number is also provided, Exotel automatically switches to a PSTN call if the user has no internet—ensuring the call still goes through.