We have been using Ameyo by Exotel to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space.
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents.
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
It has been a fantastic ride with Ameyo. Now we are able to answer 95% of our calls within 20 seconds and have also improved agent utilization by 80%.
As a ULVNO-licensed virtual telco operator that provides India’s first True Cloud Solution, Exotel is shaping the way of truly developing an experience where everything (contact center software, channels, infrastructure, bots & even telco lines) is under one roof.
Work with large teams and forget about any data concerns. Ameyo XTRM lets you keep your data centralized while enabling you to handle large-sized campaigns and queues without any hassles.
Fetch all your reports in one go and access real-time data from a single dashboard. Ameyo XTRM enables you to perform centralized monitoring of all the users, campaigns from a single dashboard. You can also fetch centralized reports of all of these users in one go.
Leads to increased efficiency, improved productivity, and unstoppable success by avoiding repetitive configurations. Centralized administration brings all your administrative tasks together, making everything simpler, faster, and error-free.
To deliver high results in customer service, Ameyo XTRM by Exotel lets you integrate Cloud Contact Center with leading CRM and helpdesk systems. Streamline customer interactions, bring automation to your processes and provide greater flexibility to your teams. Adapt to changing customer demands and gain valuable insights into their behavior and preference without compromising on scalability. From personalized service to support, develop the ideal contact center for your team.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.5% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day
Unify the all-new contact center solution with a unified yet simplified user interface that lets your users get precise insights into their performance, productivity, and availability so you can easily align your agents with centralized interaction insights, agent toolbars & pre-built connectors.
Get IVR deflection, seamless transfer from bot to agent, and intelligent chatbots with vernacular language support. Help your customers to get their queries resolved quicker.
Ameyo XTRM is the industry-first Contact Center Software that comes bundled with cloud telephony. No partners, no telco involved to host or provide the telephony, Exotel is the only player in the market to provide both Contact Center Application as well as Telco in one place. Work on One Vendor, One SLA principle.
Trusted by more than 7000 brands globally, Exotel offers enterprise grade security for all its applications and solutions and Ameyo XTRM is no different. It comes with adherence to ISO 27001 and PCI-DSS to ensure the uncompromised security of your data.
Unlock the full potential of your business with the all-new Ameyo XTRM. Add 20,000 users at one go in your voice contact center solution and experience true scalability. Further, built on a microservices architecture, it doesn’t only ensure scalability but also promises an uptime of 99.5%.
From AI-enabled bots to voice calls being deflected to chatbot, Ameyo XTRM is truly built with AI-ready capabilities to save you measurable operational costs. Handle volumes of interactions in no time with intelligent bots and seamless bot-to-agent transfer to handle complex queries.
Shift from multichannel customer engagement to an omnichannel customer experience consistent on platforms like Voice, SMS, Video, Social Media, Email, Chatbots, and more. Integrate any channel that your customers prefer.
Voice User Scaling Capacity