AMEYO XTRM by Exotel

Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India

Ameyo XTRM is an all-new Cloud Contact Center, built specifically for enterprises that consider Scale, Compliance, Simplified Operations, and Connected Customer Engagement as driving factors for choosing their contact center solution.



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Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India

Ameyo XTRM is an all-new Cloud Contact Center, built specifically for enterprises that consider Scale, Compliance, Simplified Operations, and Connected Customer Engagement as driving factors for choosing their contact center solution.


Trusted by

IXIGO - Exotel's Business Partner
Practo - Exotel's Business Partner
FlipKart - Exotel's Business Partner
RedBus - Exotel's Business Partner
OLA - Exotel's Business Partner
Quickr - Exotel's Business Partner

Built for Enterprises to Win Customers for Life and Scale Business Growth.


Voice User Scaling Capacity



Ameyo XTRM by Exotel

A Cloud Contact Center Platform, specifically built for enterprises

Bundled with Cloud Telephony

Ameyo XTRM is the industry-first Contact Center Software that comes bundled with cloud telephony. No partners, no telco involved to host or provide the telephony, Exotel is the only player in the market to provide both Contact Center Application as well as Telco in one place. Work on One Vendor, One SLA principle.

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Secure. Compliant. Trusted.

Trusted by more than 7000 brands globally, Exotel offers enterprise grade security for all its applications and solutions and Ameyo XTRM is no different. It comes with adherence to ISO 27001 and PCI-DSS to ensure the uncompromised security of your data.

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Power Up Voice Scalability

Unlock the full potential of your business with the all-new Ameyo XTRM. Add 20,000 users at one go in your voice contact center solution and experience true scalability. Further, built on a microservices architecture, it doesn’t only ensure scalability but also promises an uptime of 99.5%.

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Get an AI-ready superhero platform

From AI-enabled bots to voice calls being deflected to chatbot, Ameyo XTRM is truly built with AI-ready capabilities to save you measurable operational costs. Handle volumes of interactions in no time with intelligent bots and seamless bot-to-agent transfer to handle complex queries.

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All Interactions, Single Interface

Shift from multichannel customer engagement to an omnichannel customer experience consistent on platforms like Voice, SMS, Video, Social Media, Email, Chatbots, and more. Integrate any channel that your customers prefer.
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One Centralized Solution that lets you do more!

Helps manage operations at ease from a single interface

Unify Your Data

Work with large teams and forget about any data concerns. Ameyo XTRM lets you keep your data centralized while enabling you to handle large-sized campaigns and queues without any hassles.

Monitor Centralized Dashboards

Fetch all your reports in one go and access real-time data from a single dashboard. Ameyo XTRM enables you to perform centralized monitoring of all the users, campaigns from a single dashboard. You can also fetch centralized reports of all of these users in one go.

One Go Configurations

Leads to increased efficiency, improved productivity, and unstoppable success by avoiding repetitive configurations. Centralized administration brings all your administrative tasks together, making everything simpler, faster, and error-free.

Radically better. More powerful, secure & flexible!

Make it easy to build the exact customer experience your business needs.

Transform your agents into top performers

Unify the all-new contact center solution with a unified yet simplified user interface that lets your users get precise insights into their performance, productivity, and availability so you can easily align your agents with centralized interaction insights, agent toolbars & pre-built connectors.

Give customers control with minimum agent intervention

Get IVR deflection, seamless transfer from bot to agent, and intelligent chatbots with vernacular language support. Help your customers to get their queries resolved quicker.

The true cloud contact center experience with Exotel


As a ULVNO licensed virtual telco operator that provides
India’s first True Cloud Solution, Exotel is shaping the way of truly developing an experience where everything (contact
center software, channels, infrastructure, bots & even telco lines)
is under one roof.


<The entire solution is developed on IP-PSTN intermix infrastructure & can be deployed in private & public cloud>

more flexibility with exotel cloud communication platform

Zero Capex

more reliability with exotel cloud communication platform

Zero Maintenance

high performance with exotel cloud communication platform

Zero Data Silos

high security with exotel cloud communication platform

Zero On-prem Infra

Seamless Integrations for a seamless experience!

To deliver high results in customer service, Ameyo XTRM by Exotel lets you integrate Cloud Contact Center with leading CRM and helpdesk systems. Streamline customer interactions, bring automation to your processes and provide greater flexibility to your teams. Adapt to changing customer demans and gain valuable insights into their behavior and preference without compromising on scalability. From personalized service to support, develop the ideal contact center for your team.

Proud to be leader on G2

Asia’s most innovative companies use Exotel


We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.

Contact Center Manager

Kingsley Bennett

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents.


Bilegt Tumurkhuyag

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

CX Senior Specialist

Tulga Otgonbayar

Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.

Chief Information Officer

Phidelis Mwarenge

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Contact Center Team Leader

Arun Cyril

It has been a fantastic ride with Ameyo. Now we are able to answer 95% of our calls within 20 seconds and have also improved agent utilization by 80%.

AVP Contact Center Operations at Swiggy

The Power of Conversational AI:

Gartner’s Latest Report Reveals How It Can Transform Your Business Today and Beyond

The Exotel Advantage

Why Exotel is considered as the most reliable enterprise cloud communications company in India and Southeast Asia.


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.5% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter


Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs


Extensive Reporting

Easy to understand, detailed reports sent every day

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