interact through our bots
Virtual Agents operate
Reduction in query
Exotel empowers your agents with intelligent chatbots to focus on higher-priority tasks and become more productive. As a result, it reduces operational turnaround time by up to 90% and automates your customer service to be around the clock.
Exotel Chatbot lets your business respond with personalized, context-relevant, and swift replies in the customer’s preferred language at any time, improving customer satisfaction.
Exotel chatbots let you handle large amounts of customer interactions with minimum latency. Spin up virtual agents instantly as and when demand grows. Exotel chatbot's quicker response times lead to higher conversion rates.
Lead Generation and Lead Qualification
Running Promotional Campaigns
Up-selling and cross-selling
Resolving customer issues
Providing Personalised and 24*7 Support
Collecting customer feedback
Our state-of-the-art NLP models provide more accurate and efficient user communication, enhancing user experience and improving business operations.
The intuitive editor lets you create, run, and deploy customizable chatbot workflows in minutes and without coding. You can also visualize changes in your conversation flows in real-time.
Develop conversational experiences across various channels, including web, phone, WhatsApp, Telegram, and Alexa, while maintaining conversation context.
Enable your business users to build highly accurate and reliable intent models based on common customer interactions. You can also create intents instantly using web URLs.
Exotel Chatbot supports over 100 languages in which you can engage with your customers. Start building your bot with one language and enable additional languages as and when you need them.
Exotel Chatbot can instantly search from its knowledge base and use the data it finds to present a personalized response to the customer. Further, it can also look for information directly from web pages and even through Google searches.
Exotel chatbots can run on your preferred cloud service or on your infrastructure as an on-premise deployment or both.
Easily visualize the performance metrics of your chatbots with real-time insights for faster decision-making. Reports can be scheduled to be emailed at regular intervals.
With Exotel chatbots, businesses can offer personalized recommendations and tailored customer support, improving overall customer experience. In addition, personalized interactions build customer trust, improve relationships, and foster natural conversations.
Good engagement rates can lead to better sales and conversion rates. Exotel Chatbot can be deployed on your customer's favorite channels such as Website, WhatsApp, Facebook/Instagram Messenger, MS Teams and more.
Let your customers reach out to you easily!
Deploy Exotel's chatbot and live up to consumers' expectations. It makes conversations more seamless across platforms and provides consistent quality customer service to give consumers a consistent, connected experience.
Technology can take your customer support to the next level.
Empower your valuable human agents with virtual agent support to answer multiple customer questions simultaneously and with zero wait time.
Reduce operational turnaround time by up to 90%.
With Exotel Chatbot, overall operational costs and customer churn rate are reduced by providing a seamless customer experience. In addition, integrating chatbots quickens response times and leads to higher conversion rates.