Exotel today announced a series of senior leadership appointments and elevations as the company accelerates its expansion in the AI-led customer experience (CX) space.

The leadership changes come at a pivotal moment for the industry, as enterprises increasingly adopt AI-powered customer engagement solutions across voice and digital channels. Recently, Exotel also welcomed the core team from Dubverse as part of a strategic acqui-hire aimed at strengthening its AI capabilities.

Leadership Appointments and Elevations

Rohan Shanbagh Elevated to Chief Operating Officer (COO)

Exotel has elevated Rohan Shanbagh to the role of Chief Operating Officer (COO). In his expanded role, Rohan will oversee business operations, execution excellence, and profitability across the organization, enabling Exotel to scale efficiently while deepening customer impact.

Sanjeeth R Appointed Chief Product Officer (CPO)

Exotel has appointed Sanjeeth R as Chief Product Officer (CPO). Rejoining Exotel while continuing his association with sales productivity platform Luru, Sanjeeth will lead the company’s product strategy across Voice AI, Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS) offerings.

His focus will include accelerating AI-first product innovation and enhancing customer engagement experiences for enterprises globally.

Ananda Kumar Appointed Chief Financial Officer (CFO)

The company has also appointed Ananda Kumar as Chief Financial Officer (CFO). Ananda brings extensive experience in financial and operational transformation across technology businesses and will lead Exotel’s financial strategy as the company enters its next phase of growth.

Udit Agarwal Elevated to SVP & Global Head of Partnerships and Marketing

Udit Agarwal has been elevated to Senior Vice President and Global Head of Partnerships and Marketing. In this role, he will spearhead global partnerships, strategic alliances, and demand generation initiatives across key markets.

Sumithra Sivaramakrishnan Elevated to Head of People and Culture

Exotel has also promoted Sumithra Sivaramakrishnan to Head of People and Culture. She will lead organizational development, leadership initiatives, and people strategy as the company continues to scale its global teams.

Building the Future of AI-Led Customer Engagement

Exotel currently powers more than 25 billion customer interactions annually, including over 4 billion AI-driven conversations, for over 7,000 enterprises across industries.
Its customers include leading brands such as:

• Apollo 24|7
• HDFC Securities
• Future Generali
• JSW
• MG Motor

Founded in 2011, Exotel provides customer engagement infrastructure spanning Voice AI, CCaaS, and CPaaS solutions, helping enterprises unify customer conversations across channels.

The company has raised over $100 million in funding from investors including:

• Blume Ventures
• A91 Partners
• Sistema Asia

Exotel also reported strong financial performance in FY25, with operating revenue growing 10% year-on-year to ₹490.5 crore from ₹444.5 crore in FY24. The company posted a profit of ₹20 crore in FY25, compared to a loss of ₹37 crore in the previous fiscal year.