A multilingual voicebot for India, built to stay compliant
It sounds human in Hindi, English, and regional languages, and it stays inside TRAI, DND, and DLT rules. That combination is where most voicebots fall short.
Tailored solutions for enterprises worldwide
140+
languages
<3s
response time
>90%
accuracy
<10%
hallucination
What is a multilingual voicebot?
A voicebot for Indian languages, tuned for real speech
How does a multilingual voicebot work?
Automatic Speech Recognition (ASR)
Converts the caller's speech to text, tuned for Indian accents.
Language Detection
Identifies the language and dialect, so the bot replies in kind.
Natural Language Understanding (NLU)
Reads intent and context, not just keywords.
Dialogue Management
Decides the next step, grounded in your knowledge base and business rules.
Task Execution
Pulls data, verifies identity, triggers a workflow, or transfers to an agent.
Text-to-Speech (TTS)
Replies in a natural voice in the caller's language, in under three seconds.
Where a multilingual voicebot works in India
Benefits of a multilingual voicebot in India
Reach every customer
Serve callers in Hindi, English, and regional languages.
Lower cost to serve
Automate routine calls and reminders at scale.
Always on
Handle calls 24/7, with no queue and no night shift.
Faster resolution
Answer common questions in seconds, and route the rest with context.
Compliant by design
DND scrubbing, DLT-registered scripts, consent, and recording for audit.
Scales on demand
Go from a pilot to national outbound volume without re-architecting.
The Exotel difference
DND compliant voice AI, handled before the dial
- DND scrubbing runs before the call is placed
- DLT-registered templates keep scripts clean
- DoT UL-VNO licensed, TRAI and DLT compliant
ISO 27001
and PCI-DSS certified, DPDP-aligned
A voicebot in Hindi and regional languages, proven on collections
- 50% call pickup, about twice manual dialing
- 18 to 20% conversion on live BFSI collections
- Sub-3-second responses in the borrower's language
50%
pickup rate on Gen-AI voicebot collections
An AI voice agent on the whole Exotel stack
- Telephony, numbering, speech, contact center, and AI
- One SLA from the customer's audio to your CRM
- Compliant outbound at scale, not just a good demo
25B+
calls a year on our infrastructure
Frequently asked questions
What is a multilingual voicebot?
An AI voice agent that understands and replies in more than one language during a live phone call. Exotel's handles Hindi, English, and regional languages, and can act on the request or transfer to an agent.
How does a multilingual voicebot work?
It converts speech to text, detects the language, reads intent, decides the next step from your knowledge base, acts on it, and replies in a natural voice, usually in under three seconds.
Is AI calling legal in India?
Yes, within TRAI rules. Outbound calls must respect DND scrubbing, use DLT-registered templates, and follow numbering rules. Exotel handles this as a licensed telecom provider.
Can it handle Hindi and regional languages?
Yes. The Voice Agent handles Hindi, English, and regional languages, tuned for Indian accents.
Which Indian languages are supported?
Hindi and English natively, plus Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati and others deployed on a need-based basis. The platform supports 140+ languages.
How do you stay DND and DLT compliant?
DND scrubbing before dialing, DLT-registered templates, and consent and recording logged for audit. Exotel holds a DoT UL-VNO license.
What ROI should we expect on collections?
Live BFSI benchmarks include pickup around 50% and 18 to 20% conversion. Actual results vary by portfolio and baseline.
Run it on your own campaign
Hear the voicebot handle a real flow in Hindi, English, or your regional language, scrubbed and compliant from the first dial.
Book a demo