Last Mile Delivery Tracking

Use case

Last mile delivery solution

Track all the orders in real-time, keep your customers updated

 

 

 

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last-mile-order-tracking

Why last mile delivery tracking?

There are currently a few problems that plague the logistics industry. All of them lead to increased costs and loss of customer satisfaction. Exotel offers a simple way to work around these issues and keep the costs under control. It improves the customer experience by leaps and bounds.

How It Works

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1

Delivery executive on the field

Delivery executive calls the Exotel virtual number by entering the order number in the IVR or by clicking a “call the customer” button on their app

2

Exotel connects to your server

Exotel pings your server with your personnel’s details and your server returns the corresponding customer’s number

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customer-delivery-tracking-last-mile
3

Exotel notifies the customer

Exotel dials out the customer number and connects the customer to the delivery executive

4

Customer responds

Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost

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Advantages of Last Mile Delivery Tracking

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Better transparency

By updating the standard operating procedure to include a mandatory phone call, businesses can get a near real-time update on the inventory status. No more waiting till the end of the day to get the complete picture

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Improved tracking

Customers can be updated on the order status thereby reducing the confusion on the expected delivery time

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Automated delivery rescheduling

If a delivery fails due to the non-availability of the customer, the delivery agent can update the customer in real time and fix up another suitable time for the delivery

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Safeguard customer privacy

You can connect the delivery agent and the customer without revealing either party’s phone number. Keep your customer information secure

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Lower cost

No more headaches with reimbursements or multiple SIM cards for the delivery staff. One centralized bill where you only pay for the customer calls made. It’s that simple!

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Lower failure rate for COD orders

By making a mandatory call before attempting delivery, losses due to incorrect or fake COD orders comes down drastically, leading to improved cost saving

Here are some added benefits as well

How you can benefit using Exotel cloud telephony for last mile delivery tracking

 

Dispute resolution

All the calls routed via Exotel are tracked and recorded. This greatly helps in resolving disputes. It provides a complete picture of the dispute in question

Works even where data is patchy

There is no dependence on internet. So, patchy network is no longer an issue and can work very well even in cities where the data penetration is low

No more manual data updation

Delivery agents no longer have to trudge through data at the end of a long day. The updation happens automatically over an IVR call.

15%

reduction in customer complaints about delivery failure and rescheduling

35%

cost saving due to one centralised bill without reimbursements

30%

lesser failed Cash on Delivery orders.

What our customers have to say

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

practo-exotel

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