There are currently a few problems that plague the logistics industry. All of them lead to increased costs and loss of customer satisfaction. Exotel offers a simple way to work around these issues and keep the costs under control. It improves the customer experience by leaps and bounds.
Delivery executive calls the Exotel virtual number by entering the order number in the IVR or by clicking a “call the customer” button on their app
Exotel pings your server with your personnel’s details and your server returns the corresponding customer’s number
Exotel dials out the customer number and connects the customer to the delivery executive
Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost
Customers can be updated on the order status thereby reducing the confusion on the expected delivery time
If a delivery fails due to the non-availability of the customer, the delivery agent can update the customer in real time and fix up another suitable time for the delivery
No more headaches with reimbursements or multiple SIM cards for the delivery staff. One centralized bill where you only pay for the customer calls made. It’s that simple!
By making a mandatory call before attempting delivery, losses due to incorrect or fake COD orders comes down drastically, leading to improved cost saving
All the calls routed via Exotel are tracked and recorded. This greatly helps in resolving disputes. It provides a complete picture of the dispute in question
There is no dependence on internet. So, patchy network is no longer an issue and can work very well even in cities where the data penetration is low
Delivery agents no longer have to trudge through data at the end of a long day. The updation happens automatically over an IVR call.
reduction in customer complaints about delivery failure and rescheduling
cost saving due to one centralised bill without reimbursements
lesser failed Cash on Delivery orders.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
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