Gati Limited

Gati Limited Enhances Adaptability, Backend Efficiency, and Operations with Ameyo's Communication Solutions

About Gati Limited

Gati Limited, based in Hyderabad, Telangana, is an Indian logistics company providing express logistics, warehousing, supply chain, air freight, and e-commerce services. To adapt to dynamic operational needs, they sought a flexible solution with a comprehensive reporting system for effective monitoring.

Challenges

Existing solution lacked the necessary adaptability for changing business processes

Gati sought integration with the backend application for efficiency

Challenges included improved supervision and customizable, comprehensive reporting

Gati needed a flexible solution that adapts to changing processes. They sought comprehensive reporting with historical and real-time analytics for management monitoring and supervision.

Solutions

Blended agents

Integration with backend application at IVR and CRM level

Agent level dashboard

Priority based routing

Wallboard

Customizable reports as per their business requirement

Ameyo's flexible integration with Gati's backend provided a comprehensive single-screen view and customized reports. Real-time analytics through supervisor dashboards streamlined operations, while priority-based routing and blended agent capabilities improved efficiency.

Ameyo empowered Gati with tools for real-time interaction management and adaptability, ensuring optimal performance in changing scenarios.

Results

Achieved flexibility in managing changing business processes

Improved backend efficiency with IVR & CRM integration

Streamlined operations with blended agents and comprehensive reporting