Customer Story
Scaling Agentic AI Voice at enterprise volumes with Exotel
After Exotel
Before Exotel
The Partnership
We rely on Exotel for telephony and real-time streaming for our Voice Agent, and they've been a dependable partner as we've scaled. The platform has handled growth smoothly, the support team is responsive and technically strong, and the pricing model is thoughtfully aligned with how businesses actually scale. This combination has made Exotel a trusted part of our stack.
Vickram Saigal
Co-Founder
Fundamento
About Fundamento
Fundamento is a B2B Agentic AI platform for the BFSI sector, enabling lenders and insurers to automate voice-led customer communication across the lifecycle — from lead engagement to support and collections.
The Challenge: Telephony as a Growth Bottleneck
As Fundamento's AI voice agents scaled, their existing telephony setup became a growth bottleneck, limiting their ability to serve enterprise customers effectively.
Challenges
Inability to Handle High Call Volumes
The existing telephony setup couldn't reliably handle the high call volumes and DIDs required for AI-driven operations.
Revenue Impact
Delayed or failed customer reach caused significant revenue impact for Fundamento's BFSI customers.
Legacy Dialer Limitations
Legacy dialers lacked the performance and scalability needed for AI-driven calling at enterprise scale.
Growth Bottleneck
Telephony infrastructure became a growth bottleneck as Fundamento's AI voice agents scaled.
The Solution
Enterprise Telephony Built for Scale
Exotel provided enterprise-grade telephony infrastructure designed to handle massive call volumes reliably.
Real-time Voice Streaming
WebSocket-based real-time streaming integration enabled low-latency voice communication for AI agents.
Optimized AI Voice Infrastructure
Infrastructure specifically optimized for AI voice agents, ensuring consistent performance at scale.
Price-Competitive & Reliable
Competitive pricing model combined with proven scale and strong service quality made Exotel the right choice.
Results That Scale
20% Month-on-Month Growth
Scalable voice infrastructure enabled consistent 20% MoM growth, removing telephony as a limiting factor.
4,000+ Calls Per Minute
Reliable handling of over 4,000 CPM demonstrates enterprise-grade scalability for AI voice operations.
~1 Week Time to Value
Rapid deployment meant Fundamento saw tangible results within approximately one week of going live.
Business Impact
Removed Growth Constraints
Telephony is no longer a bottleneck, enabling Fundamento to scale their AI voice use cases aggressively.
Aggressive AI Scaling
The platform enables aggressive scaling of AI voice use cases across lenders and insurers.
Improved Revenue Realization
Fundamento's BFSI customers now experience improved revenue realization through reliable customer reach.
Ready to Scale Your AI Voice Infrastructure?
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