Mphasis Limited is an Indian multinationalinformation technology services and consulting company based in Bengaluru. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves the financial services, telecom, logistics, and technology industries.
Mphasis grappled with inflexible legacy systems, leading to project losses. In the dynamic BPO sector, diverse client needs demand adaptable solutions. However, implementing unique solutions for each client was financially impractical.
The constraints affected MphasiS's Emerging Market group, hindering their ability to provide scalable solutions and impacting growth and market presence.
Mphasis adopted Ameyo to overcome legacy system challenges. Ameyo provided scalability for business growth without significant capital investment. It offered flexibility to adapt process flows without high costs.
With diverse customizations, Ameyo allowed clients to modify as needed without compromising reliability. Ameyo's advanced features, including ACD, IVR, and CRM, set it apart, delivering an optimal solution for Mphasis.
With increasing cost pressures in the industry, Ameyo's advantage enables us to keep our technology costs low. At the same time, the ease with which we get our process flows implemented or modified on the same platform extends our capabilities to address previously untapped markets.
+91-808 8919 888
+91-808 8919 888
+966 135 181 912
Back