Indiabulls Real Estate is among India’s top real estate companies, with development projects spread across residential complexes, integrated townships, commercial office complexes, hotels, malls, Special Economic Zones (SEZs), and infrastructure development. They have been assigned an “A+” rating and have partnered with Farallon Capital Management LLC of USA to bring the first FDI into real estate in India. Indiabulls Real Estate is currently developing 72.86 million sq. ft. into premium quality, high-end commercial, residential, and retail spaces.
The challenge was to increase reach and satisfaction. They needed customized tools to ensure all inbound queries were addressed without abandonment, improving overall customer service.
The focus was on improving customer service and aligning with their business scale. With an emphasis on seamless integration and accurate reporting for quality and productivity assessment.
AMEYO Solution revolutionized Indiabulls Real Estate's operations by delivering integral contact center tools such as ACD, Dialer, Voice Logger, CTI, Reporting, and Node flow designer. Customized IVR & CRM processes and integrated with DNC India.com, ensuring efficient scrubbing for outbound campaigns.
AMEYO's Reportika feature empowered Indiabulls to customize reports seamlessly, enabling real-time and historical data tracking, process efficiency metrics definition, and comprehensive campaign performance review. The solution facilitated campaign automation aligned with business expansion, resulting in an upward shift in quality and agent monitoring levels. AMEYO's scalability perfectly suited the pan-India operation, enabling customer base expansion without compromising operational efficiency.
+91-808 8919 888
+91-808 8919 888
+966 135 181 912
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